Report says 80% of insurers could fall short of contract certainty targets

A survey of the largest insurance companies in the UK has claimed that only 20% have moved to primarily electronic document storage. The report's author, Skywire Software said this has left the vast majority in a precarious state of readiness for the new contract certainty regime "mandated" by the Financial Services Authority.

Meant to speed the process of policy generation by business risk underwriters, contract certainty requires that brokers and insurers provide clear, comprehensive and fully-agreed documents for 85 per

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How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

What happens now on the OIC landscape post-Rabot?

After the Supreme Court rejected the insurer-led appeal against its decision on the first two cases of mixed-injury claims involving both whiplash and non-whiplash injuries, the Association of Consumer Support Organisations’ director Matthew Maxwell Scott asks: What's next?

What the future holds for AI regulation

Striking the right balance between regulatory intervention and industry autonomy is crucial to realising the full benefits of artificial intelligence while ensuring ethical, accountable, and inclusive practices within the insurance sector, argues Nutan Rajguru, Verisk UK's head of analytics.

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