Witness frustrated at being shouted at
The senior claims manager at Independent Insurance had grown frustrated with being "shouted" at by the company's executives for the depressing GCD reports. Patricia Clarkson admitted her frustration with the constant referral to the GCD gap, during questioning by defence counsel acting for Michael Bright writes Penny Sukhraj .
But while she admitted being shouted at, Mrs Clarkson could not recall a meeting during October 1999 when Mr Bright was said to have reprimanded her as they looked through two GCD reports for June and
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