Hanging on the telephone?
A recent BIBA survey has shown a continuing disenchantment with insurance service standards, with much of the conflict hinging on call centre waiting times. The pressure is now on, says Rachel Gordon.
Trying to get through to a call centre can be infuriating. Awfulmusic, maddening messages about your position in the queuing system, or
just being told to call back later are all commonplace
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