Out of India.
The possibility of insurers outsourcing their call centre functions to India has raised many eyebrows and the rumours circulating have been vigorously denied. As the debate rages on, however, it is becoming evident that the picture India paints is a pretty seductive one, says Lynn Rouse.
The argument for outsourcing insurance call centre operations toIndia is a powerful one - not least on a cost basis. Simon Roncoroni,
independent call centre consultant, has calculated annual
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