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Outsourcers have got it taped.

Bringing in an outsourcer to handle non-core operations means insurance companies can stick to what they do best, perhaps scaling down their operations to become more flexible and take on the competition. Mark Walker believes this will encourage greater take-up of outsourcing among insurers going forward.

Few people would buy a car simply because they are attracted to the
tyres. That would be ridiculous. No, they would consider the particular
factors valuable to them, such as style, technology and

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