Will the theory be proved in practice?
Tim Rankin is a firm believer in the practice of offshoring more complex claims operations and believes middle-office roles will be next to migrate overseas. Guy Anker reports on this theory
When word spread that Norwich Union was contemplating the future offshoring of solicitors, it caused a stir among many in the legal profession (PM, 11 November 2004, p2).
The insurance industry has
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