Emma has spent the last ten years developing HDRS' Priority User Service, used by over 900 local authorities and businesses providing a dedicated, specialist response to document or book damage, thus minimising costs and disruption to business continuity.
In 2012 Emma completed her book ‘Emergency Planning and Response for Libraries, Archives and Museums'. The content of this book was on the basis of her practical disaster recovery experience, coupled with her training and consultancy work with clients, including courses, in-house training and desktop sessions.
Emma was named the 'Business Continuity Consultant of the Year' at the Business Continuity Awards in 2007 and 2014, and is a former Chair of the British Damage Management Association (BDMA). She holds a Masters degree in Classics from Oxford University and is an accredited Disaster Recovery Technician of the BDMA.
Zurich disappointed in new #discountrate. David Nichols, Ch Claims Officer: "The failure to change the discount rate to a balanced level will only serve to increase the cost and, therefore, affordability of certain types of insurance - especially for higher risk customers." pic.twitter.com/ac1CfBzfxX— Zurich Insurance UK (@ZurichInsUK) July 15, 2019
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