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Under strain

Rising complaints about the solicitors' indemnity scheme have prompted calls for change. Hugh Price and Roger Flaxman explain why varying the renewal date alone will not solve the problem.

For thousands of solicitors, this year's insurance renewal was a painful exercise. So what can brokers and underwriters do in future to make the process smoother?

Many firms with four partners or less

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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