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Reflecting regulations

Trees and their reflections in a lake

After taking a battering from the financial crisis, the focus is on which new regulations will be put in place to prevent a repeat, writes Tim Evershed.

As financial services has suffered over the last 18 months, so have many other related parties, such has been the extent of the crisis. Even national and international regulators have not been exempt

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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