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£50m - £99.9m AMG GROUP Stratton Court, Thursby Road, Croft Business Park, Bromborough, Wir...

£50m - £99.9m

AMG GROUP
Stratton Court, Thursby Road, Croft Business Park, Bromborough, Wirral CH62 3PW
Tel: 0151 343 1777
E-mail: [email protected]
www.amgclaims.co.uk

Key personnel: Martin Long, chairman; Kevin Wood, group managing director; Simon Burley, group business development director; David Roberts, group finance director
Trading subsidiaries: AMG Commercial, Carr Greenwood Smith, Sigma Claims Solutions, QCRN, Countrywide Ashton Lane
Recent acquisitions: Management buy-out (2005), acquired Sigma Claims Solutions (May 2006), acquired Carr Greenwood Smith (March 2007)
Major Clients: Composite insurers, Lloyd's and London Market including Groupama, NIG, Hamilton, Abacus, DA Constable, Ecclesiastical, Legal and General, and Sterling
Major shareholders: Management team and Hermes Private Equity

In their own words: AMG Group is a multi-disciplinary practice offering traditional loss adjusting (personal and commercial) and specialist services, including in-house project management of subsidence claims, liability claims handling and a range of supply chain businesses. Committed to technical and service excellence, AMG invests heavily in training its people and has Chartered Insurance Institute and Chartered Institute of Loss Adjusters accreditation for its training programmes. AMG are holders of the Investors in People award and the Customer Care accolade at the British Insurance Awards 2007.

CRAWFORD AND COMPANY
Trinity Court, 42 Trinity Square, London EC3N 4TH
Tel: 020 7265 4000
E-mail: [email protected]

Key personnel: Ian Muress, chief executive officer Europe, Middle East and Africa; Benedict Burke, chief operating office UK and Ireland; Stephen Pearsall, finance director, Europe, Middle East and Africa; Martin Weinthrop, sales and marketing director, Europe, Middle East and Africa
Trading subsidiaries: Specialist Liability Services
Recent acquisitions: Specialist Liability Services (2006)
Major clients: Norwich Union, Lloyds TSB, Royal Bank of Scotland Insurance, AIG, Axa, Brit, Nationwide, Ace Europe, Royal and Sun Alliance, Chubb, Legal and General, Ecclesiastical
Major Shareholders: Wholly owned by Crawford and Company in the US

In their own words: Crawford and Company is the world's leading independent provider of claims management solutions. Our comprehensive, award winning services include: claims management across the full property and casualty spectrum; healthcare and rehabilitation; counter fraud services; subsidence; high net worth; supply chain management; surveying; repair and reinstatement; field and desktop loss adjusting; major loss and incident management; specialist technical complex claims services; and broker third party administration. With over 60 years in the business, Crawford had the professional experience and technical expertise to deliver client solutions that offer real business benefit.

CUNNINGHAM LINDSEY GROUP
Apex Place, Forbury Road, Reading RG1 1AX
Tel: 01189 567890
E-mail: [email protected]
www.cunninghamlindsey.co.uk

Key personnel: Gerry Loughney, chairman; Phil McNeilage, chief executive officer; John Jenner, chief operating officer; David Bruce, finance director
Trading subsidiaries: CL (UK) Regulated Activities, Corpore, Property Solutions, Weather Net
Major clients: Norwich Union, Royal Bank of Scotland, Zurich, NFU Mutual, MMA, Brit, Lloyds TSB, Allianz, Fortis, Groupama, AIG, CIS, Halifax Bank of Scotland, Hamilton, UIA, Axa, Primary Group'
Major shareholders: Cunningham Lindsey Group

In their own words: Cunningham Lindsey provides round-the-clock claims management services to the insurance industry. We protect our clients' reputations and work with them to retain their customers and control their spend. Our broad range of services has its roots in our loss adjusting heritage. By developing and applying expertise to the claims management process, we are able to deliver best value, innovative solutions across a diverse client base. Our specialist skills extend from injury management to subsidence portfolio management - delivered by people with enthusiasm and passion for claims. The strength of the Cunningham Lindsey lies in our ability to provide loss adjusting and claims management services worldwide.

£30m - £49.9m

DAVIES GROUP
Canute House, Durham Wharf Drive, Brentford Lock, Brentford, Middlesex TW8 8HR
Tel: 020 8231 8920
E-mail: [email protected]
www.davies-group.com

Key personnel: David Ede, senior partner; Mark Chapman, deputy senior partner; Malcolm Edwards, partner
Trading subsidiaries: Davies Managed Systems, Davies Construction and Engineering, Davies Liability, Davies Wrenmores, Davies Adair and Partners, Eastwell Contractor Management, Regency Response, Davies and Co
Major clients: Major company insurers and Lloyd's underwriters, captive insurers, self insured organisations and brokers
Major shareholders: 10 partners

In their own words: The group comprises Davies Loss Adjusters and limited company subsidiaries detailed. The group trades primarily in the UK dealing with all classes of business excluding only marine hull and aviation. Apart from high volume work, the group is noted for the high quality of its specialist subsidiaries. One of the companies within the group provides full claims management and associated services to many of our clients. There are well developed supply chains including disaster recovery and building repair networks. There is continuing expansion in all areas of the group business.

GAB ROBINS
35 Great St Helens, London EC3A 6HB
Tel: 020 7200 3000
E-mail: HR_general [email protected]
www.gabrobins.co.uk

Key personnel: Kieran Rigby, chief executive officer; Ian Woodhead, director UK property adjusting; Liz Tubb, head of legal; Paul Brown, financial director; George Bentley, head of client services
Major clients: Allianz, Axa, Fortis, Lloyds TSB, Norwich Union, Royal Bank of Scotland
Major shareholders: Brera Capital Partners

In their own words: The GAB Robins Group of Companies provides one of the world's most comprehensive networks of loss adjusting and claims management services. On a global scale, the business operates in 58 countries and has over 3300 employees in 550 office locations. Financially, the GAB Robins Group is one of the strongest global loss adjusting and claims management company and, on behalf of its clients, manages over £3bn indemnity spend annually. In the UK, GAB Robins provides nationwide coverage and a comprehensive menu of claims management and loss adjusting services to insurers, underwriting agencies, brokers, corporates and captives. While proud of our traditional skill-sets and industry renowned expertise, we are equally recognised for our ability to provide innovative, bespoke claims handling solutions, tailored to our client's particular requirements. In this context, we actively seek long-term strategic partnerships so that we can share both corporate and cultural values.

MCLARENS YOUNG INTERNATIONAL
Ibex House, 42-47 Minories, London EC3N 1 DY
Tel: 020 7481 3399
E-mail: [email protected]
www.mclarensyoung.com

Key personnel: Vern Chalfant, chief executive officer; Gary Gabriel, chief financial officer; Nigel Minett, executive director; Trevor Latimer, executive director; Graham Smart, executive director
Trading subsidiaries: Asia Pacific, the Caribbean, Latin America, Africa, the Middle East, the South Pacific, Australia and New Zealand
Major clients: AIG, Ace Europe, Allianz, Zurich, Heritage, Beazley, Catlin, Faraday. Hiscox, Royal and Sun Alliance, QBE, Tokio Marine, Mitsui, Kiln, Limit, Canopius, Marsh, Aon, Willis, JLT and Lockton
Major shareholders: 100% employee owned

In their own words: MYI aims to be the first choice provider of quality claims handling and associated services to a global clientele. Our niche business is based on the traditional loss adjusting model, focusing on technically demanding business lines and accounts, where a combination of global reach and technical expertise deliver added value. As the largest employee owned global loss adjusting business, we have an intrinsic motivation to deliver for our clients. By minimising management layers, with all employees earning fees, we remain extremely flexible and responsive, able to maintain consistent profitability and the corresponding financial stability.

£20m - £29.9m

GARWYN
8-9 Woodbrook Crescent, Billericay, Essex CM12 0EQ
Tel: 01277 634400
E-mail: [email protected]
www.garwyn.com

Key personnel: Declan Treanor, chief executive officer; Steve Ford, deputy chief executive officer; Ian Chapman, financial director; Matthew Brooker, group technical director; John Bundy, director of legal services
Trading subsidiaries: Garwyn Ireland
Major clients: Major UK composites, Lloyd's syndicates specialising in liability, FTSE 250 Corporates
Major shareholders: Barclays Ventures, directors and staff

In their own words: Throughout the company's 35 plus year history we have always specialised in the investigation and handling of general liability and disease claims on behalf of the defendant which truly makes us a specialist in the liability field. We work in most business sectors - from care homes to shipbuilders and from hospitals to heavy industrial complexes. Whether working directly on behalf of insurers or acting for multinational corporations on a self insured basis, our service and approach remains consistent - early and detailed investigation, expert claims handling, speedy conclusion and always close contact with our client. New services include major loss, construction and claims management.

TECERIS
40 Dukes Place, London EC3A 7NH
Tel: 0870 402 7777
E-mail: [email protected]
www.teceris.co.uk; www.vrsuniverse.com

Key personnel: Richard Holland, Capita Insurance Services managing director; Stewart Steel, Teceris managing partner; Peter Chart, head of corporate account practice; Mike Weatherhead, technical director
Trading subsidiaries: Teceris is part of Capital Insurance Services; fellow business units include Inverita and Capita CMGL
Recent acquisitions: CMGL and Aon Claims Management (by parent Capital Insurance Services)
Major clients: AIG, Allianz Global Risks, Aon, Marsh, Norwich Union, Royal and Sun Alliance, QBE, Willis, Zurich
Major shareholders: The Capita Group

In their own words: Teceris is a leading, strategic partner and global board member of VRS Universe - the world's largest independent corporate loss adjuster (£200m annual revenue). With the added financial strength of Capita, Teceris delivers market leading loss adjusting, claims management, fraud and specialist discipline solutions to the UK and global insurer, brokers and corporate market. The last 12 months has seen Teceris move closer to its goal to become the recognised number one employer and supplier of choice to claims professionals.

£10m - £19.9m

AIRCLAIMS GROUP
Cardinal Point, Newall Road, London TW6 2AS
Tel: 020 8897 1066
E-mail: [email protected]
www.airclaims.com

Key personnel: Derek Hammond Giles, chief executive; Mark Hunter, managing director; Paul Clark, principle surveyor; Ken Forsyth, president Airclaims America; Neil Smith, regional director Asia Pacific
Trading subsidiaries: Airclaims Australia, Airclaims Inc, Airclaims International. Airclaims France, Airclaims Mexico, Airclaims CIS, Airclaims Services Far East
Major Clients: London and overseas aviation underwriters and brokers
Major shareholders: Lloyds TSB Development Capital and Airclaims Employee Benefit Trustee

In their own words: Airclaims is the world's leading provider of aviation survey and loss adjusting services. The group has been serving the global aviation insurance community for more than 40 years, also providing vital advice to aircraft operators, airlines, owners, manufacturers, airports and repair organisations. It has subsidiary or representative offices on every continent staffed by experienced surveyors who understand the needs of aviation insurers and aircraft operators.

MATTHEWS DANIEL
37-39 Lime Street, London EC3M 7AY
Tel: 020 7929 1300
Email: [email protected]
www.matdan.com

Key personnel: Kevin Jarman, chief executive; Mark Strong, deputy chief executive; Stephen Merrill, group finance controller
Major clients: Lloyd's underwriters, major international insurers, local insurers, captives, mutuals
Major shareholders: Privately owned practice

In their own words: Matthews Daniel adjusting solutions are tailored to a wide-ranging international portfolio of major losses, spanning several industries, including: onshore and offshore oil and gas exploration and production; refining and petrochemical industries; other natural resource industries, such as mining; power generation and distribution; major construction and engineering projects; marine. Our worldwide network of offices provides an integrated adjusting service covering all insurance aspects, including material damage, control of well, pollution, marine, liabilities and business interuption and advanced loss of profit. Our aim is the successful resolution of a claim, via a quality assured and cost effective service, whilst maintaining professional working relationships with and responding to the needs of individual clients.

£5m - £9.9m

QUESTGATES
7 The Wharf, Bridge Street, Birmingham B1 2JS
Tel: 0845 0709 503
Email: [email protected]
www.questgates.co.uk

Key personnel: Chris Hall, managing director; Brian Polley, executive director; Alistair Steward, executive director; Ross Macpherson, executive director; Greg Laker, executive director;
Trading subsidiaries: Adjusting solutions, RM Adjusting
Recent acquisitions: Beachams Loss Adjusters, The Mayne Partnership
Major clients: Ace, Admiral, Amlin, Chaucer, CNA, Fusion, Hastings, Home and Legacy, HSBC, Legal and General, Liberty, New India, Nippon, Primary Group, Privilege, Provident, Royal Bank of Scotland, Sterling, Teacher, Tokio Marine, XL
Major shareholders: Directors and senior staff

In their own words: Questgates has established a reputation for developing and consistently delivering innovative claims solutions in specialist areas. This approach led to us winning the Loss Adjusting initiative award at the 2006 British Insurance awards. Our services are provided on a nationwide basis supported by leading edge IT. Our commitment to providing clients with a proactive, efficient, flexible and professional technical service has resulted in substantial growth year on year. We are an owner managed business, which works with our clients to develop new products and services, which are delivered by highly experienced and qualified technical claims experts.

STEEGE KINGSTON
3rd floor, 11-13 Crosswall, London EC3N 2JY
Tel: 020 7265 1566
Email: [email protected]
www.steegekingston.com

Key personnel: Nigel Carpenter, director; Michael Riley, director; Chuck Madeley, president; Grant Smith, president; Roger Law, adjuster
Major clients: Aon, Marsh, Willis, Munich Re, Swiss Re, AIG, McGriff Seibels and Williams, Oil
Major Shareholders: Nigel Carpenter, Pete Krouse, Tracy Lloyd, Chris Dye

In their own words: Steege Kingston offers expert services under four headings: loss adjusting, legal support, risk appreciation and dispute resolution. Steege Kingston survey, investigate and adjust low-frequency, high-value claims arising from the following sectors: energy: a wide range of activities in the oil, gas and energy industries (onshore and offshore, upstream and downstream); marine: all aspects of hull and machinery, cargo, builders risks, mortgage's interest, protection and indemnity; non-marine: machinery breakdown, construction all risks, builders all risks, products liability, professional indemnity, pollution liabilities, contractors equipment, property risks associated with the nuclear fuel cycle, bulk loading and handling and transportation; consequential loss: business interruption, loss of production income, anticipated loss of profits, loss of hire, delay in start up, delay in delivery.

£2m - £4.9m

ARGENT
1 Carters Row, Hatfield Park, Hertfordshire AL9 5NB
Tel: 01707 282560
E-mail: [email protected]
www.argentadjusters.uk.com

Key personnel: Neil Ventris, managing director; Tony Wadey, operations director; Nick Farnell, technical director
Trading subsidiaries: Argent Heath and Safety
Major clients: Limit/QBE, Axa, Royal and Sun Alliance, EIG, Allianz Global, Wellington, XL, Marketform, Corporate Clients
Major shareholders: Trilliam, Neil Ventris, D Meltzer, S Davies, A McDougall

In their own words: Argent's core businesses are specialist loss adjusting and health and safety management. From inception in 2003, the business had grown to employ over 70 people, profitably generating £5m revenue annually. We began by fulfilling a stated market need for a new national liability adjuster and continue to grow steadily in that sector. Health and Safety began in 2005 with the provision of a global outsourced heath and safety management programme for TUI UK. We now provide similar services for 21 companies and associations including Expedia and Association of British Travel Agents.

ASL
11 Baden Place, Crosby Row, London, SE1 1YW
Tel: 020 7357 7631
E-mail: [email protected]
www.aslinternational.co.uk

Key personnel: Michael Walter, managing director; Edward Maddison, director; Clive Brantingham; David Ledger; Helen Watts
Major clients: Instructing principals are Lloyd's underwriters and UK and overseas company insurers
Major shareholders: Privately owned by ASL staff

In their own words: ASL provides high quality adjusting and forensic accounting services in respect of financial crime losses and a range of professional indemnity and liability classes. As a specialist multi-disciplinary professional practice ASL brings together fully qualified chartered loss adjusters, chartered accountants and lawyers in one firm. This mix of skills means that all assignments are handled by expert staff with the knowledge and experience relevant to the case. ASL operates throughout the UK and extensively overseas, and since 1988 the company has handled assignments in more than fifty countries.

BALCOMBE GROUP
9 Ambassador Place, Stockport Road, Altrincham WA15 8DB
Tel: 0161 941 6231
E-mail: [email protected]
www.balcombe.co.uk

Key personnel: Nick Balcombe, chairman; Adrian Guilly, technical director; Brian Wyllie, director; Carol Cookson, financial director; Jeremy Balcombe, director
Major clients: Major retailers, leisure providers, motor and agricultural specialists
Major shareholders: Nick Balcombe

In their own words: Balcombe Group is a fifth generation family business, specialising in managing and settling insurance claims on behalf of the claimant. Their main forte is major complex commercial losses.

CERTO
Rawdon Court, 20 Leeds Road, Leeds LS19 6AX
Tel: 0113 3879000
E-mail: [email protected]
www.certoclaims.co.uk

Key personnel: David Harrison, managing director; Andrew Dalton, director of property services; David Pinkney, director of major loss; Ian Wallace, director of forensic services; Jayne Kellett, director liability services
Major shareholders: Director and management

In their own words: Certo Chartered Loss Adjusters is a privately owned firm delivering commercial claims handling programmes and major loss capability throughout the UK. Our teams of chartered loss adjusters, chartered surveyors and chartered accountants enable us to provide high quality technical loss adjusting, claims management and business continuity services to insurers, brokers, captives and self-insured clients. We support our Financial Services Authority compliant operations through web based intranets and claims management systems; which allow complete transparency of working for adjusters, suppliers and clients. Our systems support real time access to claims data and the ability for customers to self service management information.

CLAIMS INTERNATIONAL
14th Floor, Leon House, 201-241 High Street, Croydon CR9 1ER
Tel: 020 8680 5142
E-mail: [email protected]
www.cilint.com

Key personnel: Linda Norman, managing director; Lynda Calloway, claims director; Roger Sims, operations director; Patrick Rutherford, head of finance
Major clients: Axa, Groupama, UKU, First Assist, Optimum, Arch, Bupa, European Travel Insurance, All Seasons Underwriting, Gerling, Advantage Financial Services
Major shareholders: Cunningham Lindsey Group

In their own words: Since 1978 Claims International has managed and administered over 120,000 claims per annum, developing and maintaining strong working relationships with major insurers, intermediaries, Lloyd's underwriters and other clients. Our true independence from any one underwriter or intermediary gives us a well rounded overview of all that the market is offering. CIL is committed to lead the travel claims market on cost containment working practices, third party recoveries and fraud identification initiatives.

CLAIMS PEOPLE GROUP
6 Lloyd's Avenue, London EC3N 3AX
Tel: 020 7481 6411
E-mail: [email protected]
www.theclaimspeople.com

Key personnel: Geoff Somervail, chief executive; Barry Whyte, managing director; David Croston, operations director; Dominic Boyce, finance director
Major shareholders: Chase Nominees, Cornhill Shareholders, Geoff Somervail, Barry Whyte, David Croston

In their own words: The Claims People Group provides a range of intelligent and innovative claims related services to the insurance industry. There are currently four primary division of which the loss adjusting arm, Claims People, is the principle arm. Claims people process property and liability claims, on an outsourced basis, from the first notification of a loss through to final settlement as well as providing expert chartered loss adjustment services. In addition the groups iTeam provides and interim claims management solution to insurers, motor forensic provides fatal accident and serious injury investigation services and Claims People Recruitment is a claims-specific recruitment agency.

HARRIS CLAIMS GROUP
Assessor House, Daws Lane, Mill Hill, London NW7 4ST
Tel: 020 8959 4646
Email: [email protected]
www.harrisclaims.com

Key personnel: Paul Lawrence, director; Jonathan Samuelson, director; Stewart Dymant, director; Alan Harris, director; Steve Allso, director
Major clients: Multinational companies, insurance brokers insured through Groupama Insurance
Major shareholders: Paul Lawrence, Jonathan Samuelson, Stewart Dymant, Alan Harris, Steve Allso

In their own words: Harris Claims Group has been at the forefront of client focused claims management for almost 150 years. We have a long heritage of responding to catastrophes, whatever their size. Recognised for our experience, expertise and creativity we have established a reputation for our unequalled service provision and professionalism. Harris are continually evolving in line with our customers' needs and have recently launched Compris Claims Advantage, a claims fees product underwritten by Groupama Insurances and designed to provide brokers and their clients with the best claims support available at a modest premium.

SPECIALIST LIABILITY SERVICES
Mortec 8, Mortec Office Park
York Road, Leeds LS15 4TA
Tel: 0113 201 8460
E-mail: [email protected]
www.slsltd.com

Key personnel: Mike Woolston, managing director; Andrew Whiley, director; Ron Weatherby, director
Major clients: Lloyd's syndicates, medium sized insurers and large self insurered clients.
Major shareholders: Wholly owned by Crawford and Company in the US

In their own words: As the leading liability-only adjusting practice in the UK, SLES was acquired by Crawford and Company in August 2006 resulting in improved financial strength, IT capability and infrastructure. The union had been highly successful and presents numerous exciting opportunities. Controlled growth continues throughout the UK. SLS remains dedicate to the liability market and the delivery of consistently excellent service.

THOMPSON AND BRYAN
Thompson House, Bull Street, Harborne, Birmingham B17 0HH
Tel: 0121 428 4000
E-mail: [email protected]
www.thompsonandbryan.com

Key personnel: Peter Thompson, chief executive officer; Frank Hughes, director; David Kelly, director; Derek Lamb, director

In their own words: Thompson and Bryan are a well respected national firm of loss assessors, business interruption specialists and insurance valuers, with 140 years of experience in acting for the insured. We provide a full claims management service through highly qualified multi disciplined staff operating out of our major UK locations. Working in partnership with brokers through our Claims Alliance initiative we bring maximum professional expertise to commercial claims with focus on client retention and strengthening of customer base. We also compliment solicitors and accountants in our commercial litigation support roles. In addition we have an Insurance Valuation Department that prepare buildings and machinery valuations for insurance purposes.

£1m - £1.9m

BUCKLEY SCOTT ASSOCIATES
Waterfold House, Waterfold Business Park
Bury, Lancashire BL9 7BR
Tel: 08700 796333
E-mail: [email protected]
www.buckleyscott.com

Key personnel: Jeremy Scott, managing director
Major shareholders: Jeremy Buckley

In their own words: Buckley Scott have a built a strong reputation as contractor all risks and contractors plant and machinery specialists. Over the past 18 months the company has recruited expertise to broaden the services it provides to include employers' liability, public liability and product liability as well as commercial property claims. With a client base in excess of 20 instructing principals the company is well placed to grow across its chosen disciplines in the future.

CARMICHAELS
Warneford House, St Leonards Road
20/120 Maidstone, Kent ME16 0LS
Tel: 01622 766100
E-mail: [email protected]
www.carmichaels.com

Key personnel: Keith Curling, managing director; Simon Jones, operations manager; Richard Coles, director; Graham Eades, director
Major clients: Sterling Insurance, Halifax Bank of Scotland, Congregational and General, Axiom Underwriting
Major shareholders: Keith Curling

In their own words: Carmichaels offers the provisions of a national quality, professional executed, cost effective service working closely with our clients to provide rapid reporting with the use of innovative technology, leading to reduced claims cost and leakage and at the same time, customer retention. Adjusting teams take ownership of their cases and pride in achieving customer satisfaction.

ELLIS MAY
13 Moorcroft, Harlington Road, Harlington, Uxbridge Middlesex UB8 3HD
Tel: 01895 520101
E-mail: [email protected]
www.ellismay.co.uk

Key personnel: Michael May, partner; Clive Ellis, partner

In their own words: A medium sized company providing traditional adjusting and project managed building reinstatement schemes combining high levels of service with technical staff, using only qualified and experienced individuals. The company has grown from a need to maintain traditional values using technology and innovative methods. The technical staff handle claims 'cradle to grave' and provide a personal service, which is unique in the current market. Major clients regularly receive accolades for their claims handling service. The partners believe that claims handling is key to the public's perception of insurance and enhancing clients brands.

EQUIJUST INTERNATIONAL
15-18 Lime Street, London, EC3M 7AP
Tel: 020 7623 9800
E-mail: [email protected]
www.equijust.com

Key personnel: Anton Kidd, director; Bill Parry, director;

In their own words: An independent niche company giving worldwide service to major reinsurance markets in the adjustment of losses of financial institutions, crime, professional indemnity, directors' and officers' product liability and recall business, credit and political risks.

JDLA
6 Crossford Court, Dane Road, Sale M33 7BZ
Tel: 0161 9786 6386
E-mail: [email protected]

Key personnel: John Davies, managing director; Jean Foster, operations manager; Jo Mallett, field manager; Stephen Pomfret, field manager
Major clients: Endsleigh, Lloyd's, Fortis, Health Lambert
Major shareholders: Endsleigh Insurance Services

In their own words: A national company employing field adjusters managed from a central service centre. Specialising in buildings and contents claims. The company was formed in 1997 and has grown steadily each year. To supplement our field network, in 2006 we opened a bespoke Claims Validation Unit using office based loss adjusters to validate and reduce costs for a wide range of household and possessions claims.

MATHIESON-INGHAM ADJUSTING
11 The Stables, Newby Hall Estate, Ripon, North Yorkshire HG4 5AE
Tel: 0845 601 9188
E-mail: [email protected]
www.mathieson-ingham.com

Key personnel: Trevor Ingham, chairman; Martin Mathieson, director of claims
Major shareholders: Trevor Ingham and Martin Mathieson

In their own words: Established in 2005, Mathieson-Ingham is an independently owned private limited company. The business model is based on providing a highly technical, personal and customer focussed service. We make no apology for not being the largest adjuster in the UK. Indeed, we consider this to be a positive strength. We are large enough to handle FTSE 100 Corporations, but are small enough to offer a tailored and market leading service. The directors and staff of Mathieson-Ingham are committed to achieving a consistently excellent standard of quality in claims handling and liability adjusting on behalf of all our clients.

MORGAN CLARK
Old Chambers, West Street, Farham, Surrey GU9 7EB
Tel: 0870 458 6683
E-mail: [email protected]
www.morganclarke.co.uk

Key personnel: Tony Clark, managing director; Phil Morgan, director; Marc Ross, director; Alan Wellington, director

In their own words: Morgan Clark is a national company of professional insurance claim consultants that acts on behalf of commercial and residential policyholders in connection with insured and uninsured losses. We offer a complete claim management service for large or complex claims providing support and professional advice to policyholders. We manage all aspects of an insurance claim; arranging building reinstatement, stock/contents valuations and calculating business interruption losses; working to ensure that policyholders receive their full entitlement under the policy terms.

WATERSHED CLAIMS SERVICES
PO Box 12, Brighouse, West Yorkshire HD6 1YW
Tel: 01484 402000
E-mail: [email protected]
www.watershed-claims.co.uk

Key personnel: David Wakefield, managing director; Neil Courtman, liability manager; Chris Passmore, motor liability manager; Craig Oddy, fraud manager
Major clients: Allianz, Aioi Motor and General, Tradex, Saga, Highway, NFU Mutual, Asda
Major shareholders: David Wakefield, Ruth Wakefield

In their own words: Watershed has now been in business for ten years and we have established a strong position in the high quality sector within our specialist fields, which are liability, motor liability and fraud. Having continued to expand our activities, both within our existing customer base and with newly won support, we expect the company to grow significantly in the coming years. The increasing emphasis on fraud investigation is beginning to spread into areas such as liability and we are well placed to assist those insurers who recognise the importance of this, as out fraud team crosses all our disciplines.

WILLIAMS PITT
15A High Street, Chislehurst, Kent BR7 5AB
Tel: 020 8467 6727
E-mail: [email protected]
www.williamspitt.co.uk

Key personnel: Robert Pitt, director; Craig Moxton, director; Ken Wilkinson, director; John Lodge, director
Major clients: National insurers, London market, Lloyd's, local authorities, specialist insurers
Major shareholders: Robert Pitt, Craig Moxon, Ken Wilkinson, John Lodge, Adrian Wagstaff

In their own words: Williams Pitt is a long established, totally independent chartered loss adjusting practice providing a bespoke service of highest quality to its principals. All the adjusting and surveying staff are professionally qualified providing extensive experience having held senior positions within national loss adjusting firms, insurance companies or insurance brokers. Williams Pitt operates from seven offices grouped into three regions providing nationwide cover. We offer a highly professional claims service underpinned by a thorough knowledge of and adherence to our client's requirements and claims philosophy. All staff are long standing with no trainees or juniors employed. With an understanding of modern technology the company specialises in commercial and domestic property claims and also liability claims including personal injury.

£500,000 - £999,999

BELCHER MADDOX ADJUSTERS
Token House, 11-12 Tokenhouse Yard, London EC2R 7AS
Tel: 020 8364 1436
E-mail: [email protected]
www.belchermaddox.com

Key personnel: Mike Maddox; Stuart Belcher
Major clients: Lloyd's and London market insurers
Major shareholders: Stuart Belcher; Mike Maddox

In their own words: Niche chartered loss practice providing legal and adjusting services to London market insurers and self insured's. Operating from London head office with full expert representation in UK and overseas.

PHOENIX LIABILITY SERVICES
St Andrews Business Park, Queen Lane, Mold, Flintshire CH7 1XB
Tel: 01352 706250
E-mail: [email protected]
www.phoenixliability.com

Key personnel: Alun Gwatkins, managing partner; Clive Davies, partner; Colin Scales, partners; David Sumner, partner; Paul Titterton, partner
Major clients: London market insurers, aggregate deductibles, local authorities

In their own words: Founded in June 2006 by five former Garwyn managers, Phoenix has established itself as a thoroughbred liability loss adjuster. Services range from investigation and report through to a full cradle to grave handling service. All of our highly experienced adjusters are selected for their technical excellence. Cutting edge IT systems provide management information second to none and a refreshing transparent approach allowing clients access to up to the minute information on their claims. From three strategic locations we offer a UK wide service. We believe we provide a premier service in the liability claims market.

THE LIABILITY NETWORK
Regency House, Victoria Road, Chelmsford, Essex CM1 1NZ
Tel: 01245 499000
E-mail: [email protected]
www.liabilitynetwork.com

Key personnel: John Heaney, director; Richard Little, director
Major clients: UK based commercial insurance companies, London market liability underwriters, solicitors, brokers, corporate clients with large self insured retentions.
Major shareholders: Richard Little, John Heaney

In their own words: Established in 2002, TLN is a specialist adjusting company delivering a traditional personal investigation and claims handling to our clients on a national and international basis. A focus on the early but thorough investigation incidents and the preparation of detailed enables us to achieve claim life cycles typically half the UK average in the sectors. As a result, our clients benefit reduction in total claims cost spend. Our highly experienced and technically staff enable TLN to deliver the high service that our clients demand.

UFTON ASSOCIATES
20 Artillery Lane, Bishopsgate, London E1 7LS
Tel: 020 7247 7755

Key personnel: Patrick Austin, director; Nick Harrison, director
Major shareholders: Two private shareholders



Under £500,000

ADJUSTING SOLUTIONS
54 Lombard Street, London EC3P 3AH
Tel: 020 7743 8393
E-mail: [email protected]
www.adjustingsolutions.com

Key personnel: Tom Battell, director; David Martin, director; Mike Wagstaff, director and IT specialist; Julie Dowie, forensic accountant; Heather Parkinson, consultant
Trading subsidiaries: Formal association with Questgates for complex and major loss support
Major clients: Various London market insurers
Major shareholders: Privately owned

In their own words: A niche city-based chartered loss adjusting practice, which maintains commercial and case independence. We specialise in London Market risks combining the skills of loss adjusting, forensic accounting and IT engineering to resolve complex and major liability, property and business interruption claims.

BOBBY CAMPBELL
2 Tettershall Close, Grantham, Lincolnshire NG31 8SU
Tel: 01476 402807
Email: [email protected]
www.bobbycampbell.co.uk

Key personnel: Bobby Campbell, managing director
Major clients: Insurers, loss adjusters, local authorities, brokers and policyholders
Major shareholders: Bobby Campbell

In their own words: Bobby Campbell Chartered Loss Adjusters and Chartered Surveyors is an independent private practice that specialises in major commercial property (buildings, machinery and stock) and business interruption losses. Our experience extends over a wide range of manufacturing and retail sectors plus local authority/school losses. We act on behalf of a variety of insurers, loss adjusters, local authorities and brokers. We have Financial Services Authority designated professional body status, which also allows us to represent individual policyholders.

CLAIMS MANAGEMENT AND ADJUSTING
40, Churchill Square, Kings Hill
West Malling, Kent ME19 4YU
Tel: 0845 388 8810
E-mail: [email protected]
www.cma.uk.com

Key personnel: Philip Swift, director
Major clients: Direct Line, MMA, Service, Ensign, Tradex, Churchill, Broker Direct, NIG, Horwich Farrelly Solicitors, Greenwoods Solicitors
Major shareholders: Lord Norton, Philip Swift

In their own words: Claims Management and Adjusting was established in 1994. We have built an enviable reputation based on the speed and quality of our services and our ability to meet specific clients needs. We are now recognised as a major provider of claims services in this specialised market. Our expertise is in the field of motor claims. We handle theft and collision claims though, as a result in our specialisation, we have been approached for related matters.

COURTNEY SMITH
1 Hay Hill, Berkeley Square, London W1J 6DH
Tel: 020 7738 8096
E-mail: [email protected]
www.courtneysmith.co.uk

Key personnel: Andrew Westgate, director; Richard Greenslade, director
Trading subsidiaries: Courtney Smith Chartered Surveyors, Courtney Smith Consulting Engineers
Major shareholders: Andrew Westgate, Richard Greenslade

In their own words: Courtney Smith provides cost effective claims handling solution and related services through three professional practices, loss adjusting, surveying and engineering. Our team of experienced specialists deliver a dynamic and responsive service, working within strict performance criteria to meet clients' needs. We have a long established reputation for providing consistently high levels of service and work within a culture of ongoing development of technical and professional expertise.

FOSTER ORR AND COMPANY
The White House, 131 Highlands Boulevard Leigh on Sea, Essex SS9 3TH
Tel: 01702 471362
E-mail: [email protected]
www.fosterorr.co.uk

Key personnel: Malcolm Foster, senior partner
Major clients: Lloyd's and London market insurers
Major shareholders: Privately owned practice

In their own words: Foster Orr and Company is a privately owned and independent practice, which was established in 1983. We have always recognised the need to provide a high quality, professional yet personal service to our principles and their policyholder, no matter how large or small the claim may be. Our principals have included corporate insurance, friendly societies, Lloyd's underwriting syndicates and underwriting agencies. We provide support services to brokers, including uninsured loss recovery. As such we are in our own right, authorised and regulated by the Financial Services Authority.

FULMAR CONSULTING
PO Box 407, Rickmansworth, Hertfordshire WD3 3ZL
Tel: 01923 232733
E-mail: [email protected]
www.fulmar.net

Key personnel: Alexander Taylor, claims principle
Major clients: Lloyd's underwriters, fringe London markets, Sovag, Albion Insurance, HSBC, Genco Insurance, Equity Insurance
Major shareholders: Alexander Taylor

In their own words: Fulmar Consulting has been trading as an independent claims practice for over nine years and in that time has developed a range of services to clients including loss adjusting, auditing, claims management, risk surveying and claims presentation. Fulmar provides the services of qualified professional combining traditional loss adjusting skills with the latest technology and a personal and pro-active service. We handle all types of loss ranging from claims of modest amounts to multi million pound losses. For a personal and professional service combining the best of the past with the benefits of the future please contact us.

ISLE OF MAN ADJUSTERS
2nd floor, 10 Prospect Hill Douglas, Isle of Man IM1 1EJ
Tel: 01624 628184
E-mail: [email protected]
www.iomadjusters.com

Key personnel: John Short, Martin Chance, Tracey Short, Sandra Scullin
Major clients: Tower Insurance, Insurance Corporation of Channel Islands, Zurich Municipal, Isle of Man government
Major shareholders: John Short and Tracey Short

In their own words: The only adjusters on the Isle of Man, we offer an unrivalled service to any instructing principals. We act for major UK insurers and are the nominated adjusters for the IOM government and several blur chip companies. We are also local agents for a large number of UK-based adjusters.

LCS KINGS
56-58 Barton Arcade Chambers, Deansgate, Manchester M3 2BJ
Tel: 0161 834 4499
Email: [email protected]

Trading subsidiaries: Loss Consultancy Services, Eliot Kings
Major shareholders: Partnership

In their own words: LCS Kings acts exclusively for clients pursuing claims against insurers and/or third parties. We pride ourselves on our industry reputation for providing first class professional support at competitive rates. Our intention is to deliver high quality and innovative advice while maintaining direct hands-on involvement at senior level in all assignments. This approach compliments our philosophy of seeking instructions only in those cases that are of appropriate complexity to warrant the retention of assessing services.

LOADLINE
4 Laybourne House, Admirals Way, London E14 9UH
Tel: 020 7515 1555
E-mail: [email protected]

Key personnel: David Toser, director; Sandy Sandison, director
Major clients: RHA Insurance, Amlin Transit
Major shareholders: Directors

In their own words: Loadline claims management services specialise in road haulage, goods in transit and cargo claims. It also provides claims management services for Nationwide parcel carriers. The company is authorised and regulated by the Financial Services Authority to prepare, present and negotiate claims on behalf of policy holders.

LOWTHERS
3C The Gattinetts, Hadleigh Road, East Bergholt, Suffolk CO7 6QT
Tel: 01206 299559
E-mail: [email protected]

Key personnel: Stewart Patterson, managing director

In their own words: Lowthers, established in 1982, is an independent practice covering London, the South-East, the Midlands and East Anglia. Experienced staff handle high net worth and problem cases where there is a need for individual professional service. Our qualified adjusters also deal with very substantial commercial losses where technical expertise is paramount. We have a dedicated caravan/park home section dealing with all types of losses throughout the UK, Eire and the continent. The company is authorised and regulated by the Financial Services Authority.

PARKINSON CONSULTING
Old Paddock, Church Road, Stevington, Bedford MK43 7QB
Tel: 01234 823030
E-mail: [email protected]
www.parkinsonconsulting.com

Key personnel: Heather Parkinson, director
Major clients: UK and global corporates, brokers, Questgates, specialist loss adjusters, credit insurers
Major shareholders: Heather Parkinson

In their own words: Founded by Heather Parkinson, a dual qualified chartered accountant and chartered loss adjuster, Parkinson Consulting is an independent firm specialising in major and/or complex business interruption and credit losses, and other losses with a financial dimension. Using technical accounting expertise and loss adjusting 'people skills' we assist insurers, reinsurers, loss adjusters, brokers and policy holders in negotiating the inevitable grey areas within serious claims to achieve a prompt and fair resolution whilst facilitating timely returns to normal business operations.

Recent assignments include assisting global businesses to resolve Caribbean hurricane losses and multi-million pound fire losses in the UK.

ROGER L GLEDHILL
Acorn Business Centre, Milton Street, Maidstone, Kent ME16 8LL
Tel: 01622 728555

Key personnel: Roger Gledhill, proprietor
Major shareholders: Roger Gledhill

In their own words: A sole trader since 1988 specialising in traditional adjusting.

SIGNUM CONSULTING
Mellanby Hall, 224 Nithsdale Road, Glasgow G41 5PZ
Tel: 0141 427 0764
E-mail: [email protected]
www.signumconsulting.co.uk

Key personnel: Martin Shearer, managing director; David Scott, director
Major shareholders: Martin Shearer, David Scott

In their own words: Signum Consulting UK was established in 2002 and provides a high quality claims adjusting service across a range of traditional disciplines including material damage; business interruption; contractors all risks; goods in transit; marine; special investigations; public/products/employers' liability claims and run-off claims management. The company is independently owned and managed by the shareholding directors who are experienced principals. Signum provide a dedicated and personal service to our principals with particular emphasis on quality. Reporting formats are tailored to individual customer requirements and comprise full traditional reports accompanied by digital photographs; video clips and scanned attachments where required, using the latest technology. Signum Consulting UK were one of the first loss adjusting companies in the UK to receive authorised status from Financial Services Authority in 2004.

TOSER DAULTRY
4 Laybourne House, Admirals Way, London E14 9UH
Tel: 020 7515 1555
E-mail: [email protected]

Key personnel: David Toser, director; Sandy Sandison, director; Quentin Clark, director
Major clients: Axa Corporate Solutions, Aon Insurance Managers
Major shareholders: Directors

In their own words: Chartered loss adjusters established in 1996 dealing with commercial claims involving hotels and the travel industry, including business interruption claims.

TYLER AND CO
Studio 25, 1 Adler Street
Aldgate, London E1 1EG
Tel: 020 7377 0282
E-mail: [email protected]

Key personnel: Mark Dalrymple, managing director; Anthony Wordsworth; Mick Skipper
Major clients: London market specialist underwriters
Major shareholders: Mark Dalrymple



WALSH PI
2 St David's Court, David Street, Leeds S11 5QA
Tel: 0870 839 0883
E-mail: [email protected]
www.walshpi.com

Key personnel: Mike Walsh, managing director

In their own words: Walsh PI is a leading practice specialising in the handling of professional indemnity claims on behalf of insurers, underwriters and captives. We specialise in building and construction related claims, although claims for a variety of other professions are handled. Our adjusters have a background professional qualification relevant to the policyholder's profession. Walsh PI works throughout the UK.

Whittle and Co
40 Sheddon Park, Road, Kelso TD5 7PY
Tel: 01573 228482
E-mail: [email protected]
www.whittleandco.com

Key personnel: David Whittle, managing director; Mavis Whittle, company secretary
Trading subsidiaries: Whittle and Co (North)
Major clients: Lorega, Towergate, Bruce Stevenson, Lycetts, Smart and Cook, Senior Wright
Major shareholders: David Whittle, Mavis Whittle

In their own words: Chartered loss adjusters established during 1999 to provide a dedicated service to private and commercial clients in the insurance world. Dedicated claims presentation services have been developed through nomination by major brokers. Traditional loss adjusting with clients' primary needs as a focus. Trouble shooting problem claims, arbitration and claims management assist the brokers lead market.

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£50m - £99.9m

AMG GROUP
Stratton Court, Thursby Road, Croft Business Park, Bromborough, Wirral CH62 3PW
Tel: 0151 343 1777
E-mail:
[email protected]
www.amgclaims.co.uk

Key personnel: Martin Long, chairman; Kevin Wood, group managing director; Simon Burley, group business development director; David Roberts, group finance director
Trading subsidiaries: AMG Commercial, Carr Greenwood Smith, Sigma Claims Solutions, QCRN, Countrywide Ashton Lane
Recent acquisitions: Management buy-out (2005), acquired Sigma Claims Solutions (May 2006), acquired Carr Greenwood Smith (March 2007)
Major Clients: Composite insurers, Lloyd's and London Market including Groupama, NIG, Hamilton, Abacus, DA Constable, Ecclesiastical, Legal and General, and Sterling
Major shareholders: Management team and Hermes Private Equity

In their own words: AMG Group is a multi-disciplinary practice offering traditional loss adjusting (personal and commercial) and specialist services, including in-house project management of subsidence claims, liability claims handling and a range of supply chain businesses. Committed to technical and service excellence, AMG invests heavily in training its people and has Chartered Insurance Institute and Chartered Institute of Loss Adjusters accreditation for its training programmes. AMG are holders of the Investors in People award and the Customer Care accolade at the British Insurance Awards 2007.

CRAWFORD AND COMPANY
Trinity Court, 42 Trinity Square, London EC3N 4TH
Tel: 020 7265 4000
E-mail: [email protected]

Key personnel: Ian Muress, chief executive officer Europe, Middle East and Africa; Benedict Burke, chief operating office UK and Ireland; Stephen Pearsall, finance director, Europe, Middle East and Africa; Martin Weinthrop, sales and marketing director, Europe, Middle East and Africa
Trading subsidiaries: Specialist Liability Services
Recent acquisitions: Specialist Liability Services (2006)
Major clients: Norwich Union, Lloyds TSB, Royal Bank of Scotland Insurance, AIG, Axa, Brit, Nationwide, Ace Europe, Royal and Sun Alliance, Chubb, Legal and General, Ecclesiastical
Major Shareholders: Wholly owned by Crawford and Company in the US

In their own words: Crawford and Company is the world's leading independent provider of claims management solutions. Our comprehensive, award winning services include: claims management across the full property and casualty spectrum; healthcare and rehabilitation; counter fraud services; subsidence; high net worth; supply chain management; surveying; repair and reinstatement; field and desktop loss adjusting; major loss and incident management; specialist technical complex claims services; and broker third party administration. With over 60 years in the business, Crawford had the professional experience and technical expertise to deliver client solutions that offer real business benefit.

CUNNINGHAM LINDSEY GROUP
Apex Place, Forbury Road, Reading RG1 1AX
Tel: 01189 567890
E-mail: [email protected]
www.cunninghamlindsey.co.uk

Key personnel: Gerry Loughney, chairman; Phil McNeilage, chief executive officer; John Jenner, chief operating officer; David Bruce, finance director
Trading subsidiaries: CL (UK) Regulated Activities, Corpore, Property Solutions, Weather Net
Major clients: Norwich Union, Royal Bank of Scotland, Zurich, NFU Mutual, MMA, Brit, Lloyds TSB, Allianz, Fortis, Groupama, AIG, CIS, Halifax Bank of Scotland, Hamilton, UIA, Axa, Primary Group'
Major shareholders: Cunningham Lindsey Group

In their own words: Cunningham Lindsey provides round-the-clock claims management services to the insurance industry. We protect our clients' reputations and work with them to retain their customers and control their spend. Our broad range of services has its roots in our loss adjusting heritage. By developing and applying expertise to the claims management process, we are able to deliver best value, innovative solutions across a diverse client base. Our specialist skills extend from injury management to subsidence portfolio management - delivered by people with enthusiasm and passion for claims. The strength of the Cunningham Lindsey lies in our ability to provide loss adjusting and claims management services worldwide.

£30m - £49.9m

DAVIES GROUP
Canute House, Durham Wharf Drive, Brentford Lock, Brentford, Middlesex TW8 8HR
Tel: 020 8231 8920
E-mail: [email protected]
www.davies-group.com

Key personnel: David Ede, senior partner; Mark Chapman, deputy senior partner; Malcolm Edwards, partner
Trading subsidiaries: Davies Managed Systems, Davies Construction and Engineering, Davies Liability, Davies Wrenmores, Davies Adair and Partners, Eastwell Contractor Management, Regency Response, Davies and Co
Major clients: Major company insurers and Lloyd's underwriters, captive insurers, self insured organisations and brokers
Major shareholders: 10 partners

In their own words: The group comprises Davies Loss Adjusters and limited company subsidiaries detailed. The group trades primarily in the UK dealing with all classes of business excluding only marine hull and aviation. Apart from high volume work, the group is noted for the high quality of its specialist subsidiaries. One of the companies within the group provides full claims management and associated services to many of our clients. There are well developed supply chains including disaster recovery and building repair networks. There is continuing expansion in all areas of the group business.

GAB ROBINS
35 Great St Helens, London EC3A 6HB
Tel: 020 7200 3000
E-mail: HR_general [email protected]
www.gabrobins.co.uk

Key personnel: Kieran Rigby, chief executive officer; Ian Woodhead, director UK property adjusting; Liz Tubb, head of legal; Paul Brown, financial director; George Bentley, head of client services
Major clients: Allianz, Axa, Fortis, Lloyds TSB, Norwich Union, Royal Bank of Scotland
Major shareholders: Brera Capital Partners

In their own words: The GAB Robins Group of Companies provides one of the world's most comprehensive networks of loss adjusting and claims management services. On a global scale, the business operates in 58 countries and has over 3300 employees in 550 office locations. Financially, the GAB Robins Group is one of the strongest global loss adjusting and claims management company and, on behalf of its clients, manages over £3bn indemnity spend annually. In the UK, GAB Robins provides nationwide coverage and a comprehensive menu of claims management and loss adjusting services to insurers, underwriting agencies, brokers, corporates and captives. While proud of our traditional skill-sets and industry renowned expertise, we are equally recognised for our ability to provide innovative, bespoke claims handling solutions, tailored to our client's particular requirements. In this context, we actively seek long-term strategic partnerships so that we can share both corporate and cultural values.

MCLARENS YOUNG INTERNATIONAL
Ibex House, 42-47 Minories, London EC3N 1 DY
Tel: 020 7481 3399
E-mail: [email protected]
www.mclarensyoung.com

Key personnel: Vern Chalfant, chief executive officer; Gary Gabriel, chief financial officer; Nigel Minett, executive director; Trevor Latimer, executive director; Graham Smart, executive director
Trading subsidiaries: Asia Pacific, the Caribbean, Latin America, Africa, the Middle East, the South Pacific, Australia and New Zealand
Major clients: AIG, Ace Europe, Allianz, Zurich, Heritage, Beazley, Catlin, Faraday. Hiscox, Royal and Sun Alliance, QBE, Tokio Marine, Mitsui, Kiln, Limit, Canopius, Marsh, Aon, Willis, JLT and Lockton
Major shareholders: 100% employee owned

In their own words: MYI aims to be the first choice provider of quality claims handling and associated services to a global clientele. Our niche business is based on the traditional loss adjusting model, focusing on technically demanding business lines and accounts, where a combination of global reach and technical expertise deliver added value. As the largest employee owned global loss adjusting business, we have an intrinsic motivation to deliver for our clients. By minimising management layers, with all employees earning fees, we remain extremely flexible and responsive, able to maintain consistent profitability and the corresponding financial stability.

£20m - £29.9m

GARWYN
8-9 Woodbrook Crescent, Billericay, Essex CM12 0EQ
Tel: 01277 634400
E-mail: [email protected]
www.garwyn.com

Key personnel: Declan Treanor, chief executive officer; Steve Ford, deputy chief executive officer; Ian Chapman, financial director; Matthew Brooker, group technical director; John Bundy, director of legal services
Trading subsidiaries: Garwyn Ireland
Major clients: Major UK composites, Lloyd's syndicates specialising in liability, FTSE 250 Corporates
Major shareholders: Barclays Ventures, directors and staff

In their own words: Throughout the company's 35 plus year history we have always specialised in the investigation and handling of general liability and disease claims on behalf of the defendant which truly makes us a specialist in the liability field. We work in most business sectors - from care homes to shipbuilders and from hospitals to heavy industrial complexes. Whether working directly on behalf of insurers or acting for multinational corporations on a self insured basis, our service and approach remains consistent - early and detailed investigation, expert claims handling, speedy conclusion and always close contact with our client. New services include major loss, construction and claims management.

TECERIS
40 Dukes Place, London EC3A 7NH
Tel: 0870 402 7777
E-mail: [email protected]
www.teceris.co.uk; www.vrsuniverse.com

Key personnel: Richard Holland, Capita Insurance Services managing director; Stewart Steel, Teceris managing partner; Peter Chart, head of corporate account practice; Mike Weatherhead, technical director
Trading subsidiaries: Teceris is part of Capital Insurance Services; fellow business units include Inverita and Capita CMGL
Recent acquisitions: CMGL and Aon Claims Management (by parent Capital Insurance Services)
Major clients: AIG, Allianz Global Risks, Aon, Marsh, Norwich Union, Royal and Sun Alliance, QBE, Willis, Zurich
Major shareholders: The Capita Group

In their own words: Teceris is a leading, strategic partner and global board member of VRS Universe - the world's largest independent corporate loss adjuster (£200m annual revenue). With the added financial strength of Capita, Teceris delivers market leading loss adjusting, claims management, fraud and specialist discipline solutions to the UK and global insurer, brokers and corporate market. The last 12 months has seen Teceris move closer to its goal to become the recognised number one employer and supplier of choice to claims professionals.

£10m - £19.9m

AIRCLAIMS GROUP
Cardinal Point, Newall Road, London TW6 2AS
Tel: 020 8897 1066
E-mail: [email protected]
www.airclaims.com

Key personnel: Derek Hammond Giles, chief executive; Mark Hunter, managing director; Paul Clark, principle surveyor; Ken Forsyth, president Airclaims America; Neil Smith, regional director Asia Pacific
Trading subsidiaries: Airclaims Australia, Airclaims Inc, Airclaims International. Airclaims France, Airclaims Mexico, Airclaims CIS, Airclaims Services Far East
Major Clients: London and overseas aviation underwriters and brokers
Major shareholders: Lloyds TSB Development Capital and Airclaims Employee Benefit Trustee

In their own words: Airclaims is the world's leading provider of aviation survey and loss adjusting services. The group has been serving the global aviation insurance community for more than 40 years, also providing vital advice to aircraft operators, airlines, owners, manufacturers, airports and repair organisations. It has subsidiary or representative offices on every continent staffed by experienced surveyors who understand the needs of aviation insurers and aircraft operators.

MATTHEWS DANIEL
37-39 Lime Street, London EC3M 7AY
Tel: 020 7929 1300
Email: [email protected]
www.matdan.com

Key personnel: Kevin Jarman, chief executive; Mark Strong, deputy chief executive; Stephen Merrill, group finance controller
Major clients: Lloyd's underwriters, major international insurers, local insurers, captives, mutuals
Major shareholders: Privately owned practice

In their own words: Matthews Daniel adjusting solutions are tailored to a wide-ranging international portfolio of major losses, spanning several industries, including: onshore and offshore oil and gas exploration and production; refining and petrochemical industries; other natural resource industries, such as mining; power generation and distribution; major construction and engineering projects; marine. Our worldwide network of offices provides an integrated adjusting service covering all insurance aspects, including material damage, control of well, pollution, marine, liabilities and business interuption and advanced loss of profit. Our aim is the successful resolution of a claim, via a quality assured and cost effective service, whilst maintaining professional working relationships with and responding to the needs of individual clients.

£5m - £9.9m

QUESTGATES
7 The Wharf, Bridge Street, Birmingham B1 2JS
Tel: 0845 0709 503
Email: [email protected]
www.questgates.co.uk

Key personnel: Chris Hall, managing director; Brian Polley, executive director; Alistair Steward, executive director; Ross Macpherson, executive director; Greg Laker, executive director;
Trading subsidiaries: Adjusting solutions, RM Adjusting
Recent acquisitions: Beachams Loss Adjusters, The Mayne Partnership
Major clients: Ace, Admiral, Amlin, Chaucer, CNA, Fusion, Hastings, Home and Legacy, HSBC, Legal and General, Liberty, New India, Nippon, Primary Group, Privilege, Provident, Royal Bank of Scotland, Sterling, Teacher, Tokio Marine, XL
Major shareholders: Directors and senior staff

In their own words: Questgates has established a reputation for developing and consistently delivering innovative claims solutions in specialist areas. This approach led to us winning the Loss Adjusting initiative award at the 2006 British Insurance awards. Our services are provided on a nationwide basis supported by leading edge IT. Our commitment to providing clients with a proactive, efficient, flexible and professional technical service has resulted in substantial growth year on year. We are an owner managed business, which works with our clients to develop new products and services, which are delivered by highly experienced and qualified technical claims experts.

STEEGE KINGSTON
3rd floor, 11-13 Crosswall, London EC3N 2JY
Tel: 020 7265 1566
Email: [email protected]
www.steegekingston.com

Key personnel: Nigel Carpenter, director; Michael Riley, director; Chuck Madeley, president; Grant Smith, president; Roger Law, adjuster
Major clients: Aon, Marsh, Willis, Munich Re, Swiss Re, AIG, McGriff Seibels and Williams, Oil
Major Shareholders: Nigel Carpenter, Pete Krouse, Tracy Lloyd, Chris Dye

In their own words: Steege Kingston offers expert services under four headings: loss adjusting, legal support, risk appreciation and dispute resolution. Steege Kingston survey, investigate and adjust low-frequency, high-value claims arising from the following sectors: energy: a wide range of activities in the oil, gas and energy industries (onshore and offshore, upstream and downstream); marine: all aspects of hull and machinery, cargo, builders risks, mortgage's interest, protection and indemnity; non-marine: machinery breakdown, construction all risks, builders all risks, products liability, professional indemnity, pollution liabilities, contractors equipment, property risks associated with the nuclear fuel cycle, bulk loading and handling and transportation; consequential loss: business interruption, loss of production income, anticipated loss of profits, loss of hire, delay in start up, delay in delivery.

£2m - £4.9m

ARGENT
1 Carters Row, Hatfield Park, Hertfordshire AL9 5NB
Tel: 01707 282560
E-mail: [email protected]
www.argentadjusters.uk.com

Key personnel: Neil Ventris, managing director; Tony Wadey, operations director; Nick Farnell, technical director
Trading subsidiaries: Argent Heath and Safety
Major clients: Limit/QBE, Axa, Royal and Sun Alliance, EIG, Allianz Global, Wellington, XL, Marketform, Corporate Clients
Major shareholders: Trilliam, Neil Ventris, D Meltzer, S Davies, A McDougall

In their own words: Argent's core businesses are specialist loss adjusting and health and safety management. From inception in 2003, the business had grown to employ over 70 people, profitably generating £5m revenue annually. We began by fulfilling a stated market need for a new national liability adjuster and continue to grow steadily in that sector. Health and Safety began in 2005 with the provision of a global outsourced heath and safety management programme for TUI UK. We now provide similar services for 21 companies and associations including Expedia and Association of British Travel Agents.

ASL
11 Baden Place, Crosby Row, London, SE1 1YW
Tel: 020 7357 7631
E-mail: [email protected]
www.aslinternational.co.uk

Key personnel: Michael Walter, managing director; Edward Maddison, director; Clive Brantingham; David Ledger; Helen Watts
Major clients: Instructing principals are Lloyd's underwriters and UK and overseas company insurers
Major shareholders: Privately owned by ASL staff

In their own words: ASL provides high quality adjusting and forensic accounting services in respect of financial crime losses and a range of professional indemnity and liability classes. As a specialist multi-disciplinary professional practice ASL brings together fully qualified chartered loss adjusters, chartered accountants and lawyers in one firm. This mix of skills means that all assignments are handled by expert staff with the knowledge and experience relevant to the case. ASL operates throughout the UK and extensively overseas, and since 1988 the company has handled assignments in more than fifty countries.

BALCOMBE GROUP
9 Ambassador Place, Stockport Road, Altrincham WA15 8DB
Tel: 0161 941 6231
E-mail: [email protected]
www.balcombe.co.uk

Key personnel: Nick Balcombe, chairman; Adrian Guilly, technical director; Brian Wyllie, director; Carol Cookson, financial director; Jeremy Balcombe, director
Major clients: Major retailers, leisure providers, motor and agricultural specialists
Major shareholders: Nick Balcombe

In their own words: Balcombe Group is a fifth generation family business, specialising in managing and settling insurance claims on behalf of the claimant. Their main forte is major complex commercial losses.

CERTO
Rawdon Court, 20 Leeds Road, Leeds LS19 6AX
Tel: 0113 3879000
E-mail: [email protected]
www.certoclaims.co.uk

Key personnel: David Harrison, managing director; Andrew Dalton, director of property services; David Pinkney, director of major loss; Ian Wallace, director of forensic services; Jayne Kellett, director liability services
Major shareholders: Director and management

In their own words: Certo Chartered Loss Adjusters is a privately owned firm delivering commercial claims handling programmes and major loss capability throughout the UK. Our teams of chartered loss adjusters, chartered surveyors and chartered accountants enable us to provide high quality technical loss adjusting, claims management and business continuity services to insurers, brokers, captives and self-insured clients. We support our Financial Services Authority compliant operations through web based intranets and claims management systems; which allow complete transparency of working for adjusters, suppliers and clients. Our systems support real time access to claims data and the ability for customers to self service management information.

CLAIMS INTERNATIONAL
14th Floor, Leon House, 201-241 High Street, Croydon CR9 1ER
Tel: 020 8680 5142
E-mail: [email protected]
www.cilint.com

Key personnel: Linda Norman, managing director; Lynda Calloway, claims director; Roger Sims, operations director; Patrick Rutherford, head of finance
Major clients: Axa, Groupama, UKU, First Assist, Optimum, Arch, Bupa, European Travel Insurance, All Seasons Underwriting, Gerling, Advantage Financial Services
Major shareholders: Cunningham Lindsey Group

In their own words: Since 1978 Claims International has managed and administered over 120,000 claims per annum, developing and maintaining strong working relationships with major insurers, intermediaries, Lloyd's underwriters and other clients. Our true independence from any one underwriter or intermediary gives us a well rounded overview of all that the market is offering. CIL is committed to lead the travel claims market on cost containment working practices, third party recoveries and fraud identification initiatives.

CLAIMS PEOPLE GROUP
6 Lloyd's Avenue, London EC3N 3AX
Tel: 020 7481 6411
E-mail: [email protected]
www.theclaimspeople.com

Key personnel: Geoff Somervail, chief executive; Barry Whyte, managing director; David Croston, operations director; Dominic Boyce, finance director
Major shareholders: Chase Nominees, Cornhill Shareholders, Geoff Somervail, Barry Whyte, David Croston

In their own words: The Claims People Group provides a range of intelligent and innovative claims related services to the insurance industry. There are currently four primary division of which the loss adjusting arm, Claims People, is the principle arm. Claims people process property and liability claims, on an outsourced basis, from the first notification of a loss through to final settlement as well as providing expert chartered loss adjustment services. In addition the groups iTeam provides and interim claims management solution to insurers, motor forensic provides fatal accident and serious injury investigation services and Claims People Recruitment is a claims-specific recruitment agency.

HARRIS CLAIMS GROUP
Assessor House, Daws Lane, Mill Hill, London NW7 4ST
Tel: 020 8959 4646
Email: [email protected]
www.harrisclaims.com

Key personnel: Paul Lawrence, director; Jonathan Samuelson, director; Stewart Dymant, director; Alan Harris, director; Steve Allso, director
Major clients: Multinational companies, insurance brokers insured through Groupama Insurance
Major shareholders: Paul Lawrence, Jonathan Samuelson, Stewart Dymant, Alan Harris, Steve Allso

In their own words: Harris Claims Group has been at the forefront of client focused claims management for almost 150 years. We have a long heritage of responding to catastrophes, whatever their size. Recognised for our experience, expertise and creativity we have established a reputation for our unequalled service provision and professionalism. Harris are continually evolving in line with our customers' needs and have recently launched Compris Claims Advantage, a claims fees product underwritten by Groupama Insurances and designed to provide brokers and their clients with the best claims support available at a modest premium.

SPECIALIST LIABILITY SERVICES
Mortec 8, Mortec Office Park
York Road, Leeds LS15 4TA
Tel: 0113 201 8460
E-mail: [email protected]
www.slsltd.com

Key personnel: Mike Woolston, managing director; Andrew Whiley, director; Ron Weatherby, director
Major clients: Lloyd's syndicates, medium sized insurers and large self insurered clients.
Major shareholders: Wholly owned by Crawford and Company in the US

In their own words: As the leading liability-only adjusting practice in the UK, SLES was acquired by Crawford and Company in August 2006 resulting in improved financial strength, IT capability and infrastructure. The union had been highly successful and presents numerous exciting opportunities. Controlled growth continues throughout the UK. SLS remains dedicate to the liability market and the delivery of consistently excellent service.

THOMPSON AND BRYAN
Thompson House, Bull Street, Harborne, Birmingham B17 0HH
Tel: 0121 428 4000
E-mail: [email protected]
www.thompsonandbryan.com

Key personnel: Peter Thompson, chief executive officer; Frank Hughes, director; David Kelly, director; Derek Lamb, director

In their own words: Thompson and Bryan are a well respected national firm of loss assessors, business interruption specialists and insurance valuers, with 140 years of experience in acting for the insured. We provide a full claims management service through highly qualified multi disciplined staff operating out of our major UK locations. Working in partnership with brokers through our Claims Alliance initiative we bring maximum professional expertise to commercial claims with focus on client retention and strengthening of customer base. We also compliment solicitors and accountants in our commercial litigation support roles. In addition we have an Insurance Valuation Department that prepare buildings and machinery valuations for insurance purposes.

£1m - £1.9m

BUCKLEY SCOTT ASSOCIATES
Waterfold House, Waterfold Business Park
Bury, Lancashire BL9 7BR
Tel: 08700 796333
E-mail: [email protected]
www.buckleyscott.com

Key personnel: Jeremy Scott, managing director
Major shareholders: Jeremy Buckley

In their own words: Buckley Scott have a built a strong reputation as contractor all risks and contractors plant and machinery specialists. Over the past 18 months the company has recruited expertise to broaden the services it provides to include employers' liability, public liability and product liability as well as commercial property claims. With a client base in excess of 20 instructing principals the company is well placed to grow across its chosen disciplines in the future.

CARMICHAELS
Warneford House, St Leonards Road
20/120 Maidstone, Kent ME16 0LS
Tel: 01622 766100
E-mail: [email protected]
www.carmichaels.com

Key personnel: Keith Curling, managing director; Simon Jones, operations manager; Richard Coles, director; Graham Eades, director
Major clients: Sterling Insurance, Halifax Bank of Scotland, Congregational and General, Axiom Underwriting
Major shareholders: Keith Curling

In their own words: Carmichaels offers the provisions of a national quality, professional executed, cost effective service working closely with our clients to provide rapid reporting with the use of innovative technology, leading to reduced claims cost and leakage and at the same time, customer retention. Adjusting teams take ownership of their cases and pride in achieving customer satisfaction.

ELLIS MAY
13 Moorcroft, Harlington Road, Harlington, Uxbridge Middlesex UB8 3HD
Tel: 01895 520101
E-mail: [email protected]
www.ellismay.co.uk

Key personnel: Michael May, partner; Clive Ellis, partner

In their own words: A medium sized company providing traditional adjusting and project managed building reinstatement schemes combining high levels of service with technical staff, using only qualified and experienced individuals. The company has grown from a need to maintain traditional values using technology and innovative methods. The technical staff handle claims 'cradle to grave' and provide a personal service, which is unique in the current market. Major clients regularly receive accolades for their claims handling service. The partners believe that claims handling is key to the public's perception of insurance and enhancing clients brands.

EQUIJUST INTERNATIONAL
15-18 Lime Street, London, EC3M 7AP
Tel: 020 7623 9800
E-mail: [email protected]
www.equijust.com

Key personnel: Anton Kidd, director; Bill Parry, director;

In their own words: An independent niche company giving worldwide service to major reinsurance markets in the adjustment of losses of financial institutions, crime, professional indemnity, directors' and officers' product liability and recall business, credit and political risks.

JDLA
6 Crossford Court, Dane Road, Sale M33 7BZ
Tel: 0161 9786 6386
E-mail: [email protected]

Key personnel: John Davies, managing director; Jean Foster, operations manager; Jo Mallett, field manager; Stephen Pomfret, field manager
Major clients: Endsleigh, Lloyd's, Fortis, Health Lambert
Major shareholders: Endsleigh Insurance Services

In their own words: A national company employing field adjusters managed from a central service centre. Specialising in buildings and contents claims. The company was formed in 1997 and has grown steadily each year. To supplement our field network, in 2006 we opened a bespoke Claims Validation Unit using office based loss adjusters to validate and reduce costs for a wide range of household and possessions claims.

MATHIESON-INGHAM ADJUSTING
11 The Stables, Newby Hall Estate, Ripon, North Yorkshire HG4 5AE
Tel: 0845 601 9188
E-mail: [email protected]
www.mathieson-ingham.com

Key personnel: Trevor Ingham, chairman; Martin Mathieson, director of claims
Major shareholders: Trevor Ingham and Martin Mathieson

In their own words: Established in 2005, Mathieson-Ingham is an independently owned private limited company. The business model is based on providing a highly technical, personal and customer focussed service. We make no apology for not being the largest adjuster in the UK. Indeed, we consider this to be a positive strength. We are large enough to handle FTSE 100 Corporations, but are small enough to offer a tailored and market leading service. The directors and staff of Mathieson-Ingham are committed to achieving a consistently excellent standard of quality in claims handling and liability adjusting on behalf of all our clients.

MORGAN CLARK
Old Chambers, West Street, Farham, Surrey GU9 7EB
Tel: 0870 458 6683
E-mail: [email protected]
www.morganclarke.co.uk

Key personnel: Tony Clark, managing director; Phil Morgan, director; Marc Ross, director; Alan Wellington, director

In their own words: Morgan Clark is a national company of professional insurance claim consultants that acts on behalf of commercial and residential policyholders in connection with insured and uninsured losses. We offer a complete claim management service for large or complex claims providing support and professional advice to policyholders. We manage all aspects of an insurance claim; arranging building reinstatement, stock/contents valuations and calculating business interruption losses; working to ensure that policyholders receive their full entitlement under the policy terms.

WATERSHED CLAIMS SERVICES
PO Box 12, Brighouse, West Yorkshire HD6 1YW
Tel: 01484 402000
E-mail: [email protected]
www.watershed-claims.co.uk

Key personnel: David Wakefield, managing director; Neil Courtman, liability manager; Chris Passmore, motor liability manager; Craig Oddy, fraud manager
Major clients: Allianz, Aioi Motor and General, Tradex, Saga, Highway, NFU Mutual, Asda
Major shareholders: David Wakefield, Ruth Wakefield

In their own words: Watershed has now been in business for ten years and we have established a strong position in the high quality sector within our specialist fields, which are liability, motor liability and fraud. Having continued to expand our activities, both within our existing customer base and with newly won support, we expect the company to grow significantly in the coming years. The increasing emphasis on fraud investigation is beginning to spread into areas such as liability and we are well placed to assist those insurers who recognise the importance of this, as out fraud team crosses all our disciplines.

WILLIAMS PITT
15A High Street, Chislehurst, Kent BR7 5AB
Tel: 020 8467 6727
E-mail: [email protected]
www.williamspitt.co.uk

Key personnel: Robert Pitt, director; Craig Moxton, director; Ken Wilkinson, director; John Lodge, director
Major clients: National insurers, London market, Lloyd's, local authorities, specialist insurers
Major shareholders: Robert Pitt, Craig Moxon, Ken Wilkinson, John Lodge, Adrian Wagstaff

In their own words: Williams Pitt is a long established, totally independent chartered loss adjusting practice providing a bespoke service of highest quality to its principals. All the adjusting and surveying staff are professionally qualified providing extensive experience having held senior positions within national loss adjusting firms, insurance companies or insurance brokers. Williams Pitt operates from seven offices grouped into three regions providing nationwide cover. We offer a highly professional claims service underpinned by a thorough knowledge of and adherence to our client's requirements and claims philosophy. All staff are long standing with no trainees or juniors employed. With an understanding of modern technology the company specialises in commercial and domestic property claims and also liability claims including personal injury.

£500,000 - £999,999

BELCHER MADDOX ADJUSTERS
Token House, 11-12 Tokenhouse Yard, London EC2R 7AS
Tel: 020 8364 1436
E-mail: [email protected]
www.belchermaddox.com

Key personnel: Mike Maddox; Stuart Belcher
Major clients: Lloyd's and London market insurers
Major shareholders: Stuart Belcher; Mike Maddox

In their own words: Niche chartered loss practice providing legal and adjusting services to London market insurers and self insured's. Operating from London head office with full expert representation in UK and overseas.

PHOENIX LIABILITY SERVICES
St Andrews Business Park, Queen Lane, Mold, Flintshire CH7 1XB
Tel: 01352 706250
E-mail: [email protected]
www.phoenixliability.com

Key personnel: Alun Gwatkins, managing partner; Clive Davies, partner; Colin Scales, partners; David Sumner, partner; Paul Titterton, partner
Major clients: London market insurers, aggregate deductibles, local authorities

In their own words: Founded in June 2006 by five former Garwyn managers, Phoenix has established itself as a thoroughbred liability loss adjuster. Services range from investigation and report through to a full cradle to grave handling service. All of our highly experienced adjusters are selected for their technical excellence. Cutting edge IT systems provide management information second to none and a refreshing transparent approach allowing clients access to up to the minute information on their claims. From three strategic locations we offer a UK wide service. We believe we provide a premier service in the liability claims market.

THE LIABILITY NETWORK
Regency House, Victoria Road, Chelmsford, Essex CM1 1NZ
Tel: 01245 499000
E-mail: [email protected]
www.liabilitynetwork.com

Key personnel: John Heaney, director; Richard Little, director
Major clients: UK based commercial insurance companies, London market liability underwriters, solicitors, brokers, corporate clients with large self insured retentions.
Major shareholders: Richard Little, John Heaney

In their own words: Established in 2002, TLN is a specialist adjusting company delivering a traditional personal investigation and claims handling to our clients on a national and international basis. A focus on the early but thorough investigation incidents and the preparation of detailed enables us to achieve claim life cycles typically half the UK average in the sectors. As a result, our clients benefit reduction in total claims cost spend. Our highly experienced and technically staff enable TLN to deliver the high service that our clients demand.

UFTON ASSOCIATES
20 Artillery Lane, Bishopsgate, London E1 7LS
Tel: 020 7247 7755

Key personnel: Patrick Austin, director; Nick Harrison, director
Major shareholders: Two private shareholders


Under £500,000

ADJUSTING SOLUTIONS
54 Lombard Street, London EC3P 3AH
Tel: 020 7743 8393
E-mail: [email protected]
www.adjustingsolutions.com

Key personnel: Tom Battell, director; David Martin, director; Mike Wagstaff, director and IT specialist; Julie Dowie, forensic accountant; Heather Parkinson, consultant
Trading subsidiaries: Formal association with Questgates for complex and major loss support
Major clients: Various London market insurers
Major shareholders: Privately owned

In their own words: A niche city-based chartered loss adjusting practice, which maintains commercial and case independence. We specialise in London Market risks combining the skills of loss adjusting, forensic accounting and IT engineering to resolve complex and major liability, property and business interruption claims.

BOBBY CAMPBELL
2 Tettershall Close, Grantham, Lincolnshire NG31 8SU
Tel: 01476 402807
Email: [email protected]
www.bobbycampbell.co.uk

Key personnel: Bobby Campbell, managing director
Major clients: Insurers, loss adjusters, local authorities, brokers and policyholders
Major shareholders: Bobby Campbell

In their own words: Bobby Campbell Chartered Loss Adjusters and Chartered Surveyors is an independent private practice that specialises in major commercial property (buildings, machinery and stock) and business interruption losses. Our experience extends over a wide range of manufacturing and retail sectors plus local authority/school losses. We act on behalf of a variety of insurers, loss adjusters, local authorities and brokers. We have Financial Services Authority designated professional body status, which also allows us to represent individual policyholders.

CLAIMS MANAGEMENT AND ADJUSTING
40, Churchill Square, Kings Hill
West Malling, Kent ME19 4YU
Tel: 0845 388 8810
E-mail: [email protected]
www.cma.uk.com

Key personnel: Philip Swift, director
Major clients: Direct Line, MMA, Service, Ensign, Tradex, Churchill, Broker Direct, NIG, Horwich Farrelly Solicitors, Greenwoods Solicitors
Major shareholders: Lord Norton, Philip Swift

In their own words: Claims Management and Adjusting was established in 1994. We have built an enviable reputation based on the speed and quality of our services and our ability to meet specific clients needs. We are now recognised as a major provider of claims services in this specialised market. Our expertise is in the field of motor claims. We handle theft and collision claims though, as a result in our specialisation, we have been approached for related matters.

COURTNEY SMITH
1 Hay Hill, Berkeley Square, London W1J 6DH
Tel: 020 7738 8096
E-mail: [email protected]
www.courtneysmith.co.uk

Key personnel: Andrew Westgate, director; Richard Greenslade, director
Trading subsidiaries: Courtney Smith Chartered Surveyors, Courtney Smith Consulting Engineers
Major shareholders: Andrew Westgate, Richard Greenslade

In their own words: Courtney Smith provides cost effective claims handling solution and related services through three professional practices, loss adjusting, surveying and engineering. Our team of experienced specialists deliver a dynamic and responsive service, working within strict performance criteria to meet clients' needs. We have a long established reputation for providing consistently high levels of service and work within a culture of ongoing development of technical and professional expertise.

FOSTER ORR AND COMPANY
The White House, 131 Highlands Boulevard Leigh on Sea, Essex SS9 3TH
Tel: 01702 471362
E-mail: [email protected]
www.fosterorr.co.uk

Key personnel: Malcolm Foster, senior partner
Major clients: Lloyd's and London market insurers
Major shareholders: Privately owned practice

In their own words: Foster Orr and Company is a privately owned and independent practice, which was established in 1983. We have always recognised the need to provide a high quality, professional yet personal service to our principles and their policyholder, no matter how large or small the claim may be. Our principals have included corporate insurance, friendly societies, Lloyd's underwriting syndicates and underwriting agencies. We provide support services to brokers, including uninsured loss recovery. As such we are in our own right, authorised and regulated by the Financial Services Authority.

FULMAR CONSULTING
PO Box 407, Rickmansworth, Hertfordshire WD3 3ZL
Tel: 01923 232733
E-mail: [email protected]
www.fulmar.net

Key personnel: Alexander Taylor, claims principle
Major clients: Lloyd's underwriters, fringe London markets, Sovag, Albion Insurance, HSBC, Genco Insurance, Equity Insurance
Major shareholders: Alexander Taylor

In their own words: Fulmar Consulting has been trading as an independent claims practice for over nine years and in that time has developed a range of services to clients including loss adjusting, auditing, claims management, risk surveying and claims presentation. Fulmar provides the services of qualified professional combining traditional loss adjusting skills with the latest technology and a personal and pro-active service. We handle all types of loss ranging from claims of modest amounts to multi million pound losses. For a personal and professional service combining the best of the past with the benefits of the future please contact us.

ISLE OF MAN ADJUSTERS
2nd floor, 10 Prospect Hill Douglas, Isle of Man IM1 1EJ
Tel: 01624 628184
E-mail: [email protected]
www.iomadjusters.com

Key personnel: John Short, Martin Chance, Tracey Short, Sandra Scullin
Major clients: Tower Insurance, Insurance Corporation of Channel Islands, Zurich Municipal, Isle of Man government
Major shareholders: John Short and Tracey Short

In their own words: The only adjusters on the Isle of Man, we offer an unrivalled service to any instructing principals. We act for major UK insurers and are the nominated adjusters for the IOM government and several blur chip companies. We are also local agents for a large number of UK-based adjusters.

LCS KINGS
56-58 Barton Arcade Chambers, Deansgate, Manchester M3 2BJ
Tel: 0161 834 4499
Email: [email protected]

Trading subsidiaries: Loss Consultancy Services, Eliot Kings
Major shareholders: Partnership

In their own words: LCS Kings acts exclusively for clients pursuing claims against insurers and/or third parties. We pride ourselves on our industry reputation for providing first class professional support at competitive rates. Our intention is to deliver high quality and innovative advice while maintaining direct hands-on involvement at senior level in all assignments. This approach compliments our philosophy of seeking instructions only in those cases that are of appropriate complexity to warrant the retention of assessing services.

LOADLINE
4 Laybourne House, Admirals Way, London E14 9UH
Tel: 020 7515 1555
E-mail: [email protected]

Key personnel: David Toser, director; Sandy Sandison, director
Major clients: RHA Insurance, Amlin Transit
Major shareholders: Directors

In their own words: Loadline claims management services specialise in road haulage, goods in transit and cargo claims. It also provides claims management services for Nationwide parcel carriers. The company is authorised and regulated by the Financial Services Authority to prepare, present and negotiate claims on behalf of policy holders.

LOWTHERS
3C The Gattinetts, Hadleigh Road, East Bergholt, Suffolk CO7 6QT
Tel: 01206 299559
E-mail: [email protected]

Key personnel: Stewart Patterson, managing director

In their own words: Lowthers, established in 1982, is an independent practice covering London, the South-East, the Midlands and East Anglia. Experienced staff handle high net worth and problem cases where there is a need for individual professional service. Our qualified adjusters also deal with very substantial commercial losses where technical expertise is paramount. We have a dedicated caravan/park home section dealing with all types of losses throughout the UK, Eire and the continent. The company is authorised and regulated by the Financial Services Authority.

PARKINSON CONSULTING
Old Paddock, Church Road, Stevington, Bedford MK43 7QB
Tel: 01234 823030
E-mail: [email protected]
www.parkinsonconsulting.com

Key personnel: Heather Parkinson, director
Major clients: UK and global corporates, brokers, Questgates, specialist loss adjusters, credit insurers
Major shareholders: Heather Parkinson

In their own words: Founded by Heather Parkinson, a dual qualified chartered accountant and chartered loss adjuster, Parkinson Consulting is an independent firm specialising in major and/or complex business interruption and credit losses, and other losses with a financial dimension. Using technical accounting expertise and loss adjusting 'people skills' we assist insurers, reinsurers, loss adjusters, brokers and policy holders in negotiating the inevitable grey areas within serious claims to achieve a prompt and fair resolution whilst facilitating timely returns to normal business operations.

Recent assignments include assisting global businesses to resolve Caribbean hurricane losses and multi-million pound fire losses in the UK.

ROGER L GLEDHILL
Acorn Business Centre, Milton Street, Maidstone, Kent ME16 8LL
Tel: 01622 728555

Key personnel: Roger Gledhill, proprietor
Major shareholders: Roger Gledhill

In their own words: A sole trader since 1988 specialising in traditional adjusting.

SIGNUM CONSULTING
Mellanby Hall, 224 Nithsdale Road, Glasgow G41 5PZ
Tel: 0141 427 0764
E-mail: [email protected]
www.signumconsulting.co.uk

Key personnel: Martin Shearer, managing director; David Scott, director
Major shareholders: Martin Shearer, David Scott

In their own words: Signum Consulting UK was established in 2002 and provides a high quality claims adjusting service across a range of traditional disciplines including material damage; business interruption; contractors all risks; goods in transit; marine; special investigations; public/products/employers' liability claims and run-off claims management. The company is independently owned and managed by the shareholding directors who are experienced principals. Signum provide a dedicated and personal service to our principals with particular emphasis on quality. Reporting formats are tailored to individual customer requirements and comprise full traditional reports accompanied by digital photographs; video clips and scanned attachments where required, using the latest technology. Signum Consulting UK were one of the first loss adjusting companies in the UK to receive authorised status from Financial Services Authority in 2004.

TOSER DAULTRY
4 Laybourne House, Admirals Way, London E14 9UH
Tel: 020 7515 1555
E-mail: [email protected]

Key personnel: David Toser, director; Sandy Sandison, director; Quentin Clark, director
Major clients: Axa Corporate Solutions, Aon Insurance Managers
Major shareholders: Directors

In their own words: Chartered loss adjusters established in 1996 dealing with commercial claims involving hotels and the travel industry, including business interruption claims.

TYLER AND CO
Studio 25, 1 Adler Street
Aldgate, London E1 1EG
Tel: 020 7377 0282
E-mail: [email protected]

Key personnel: Mark Dalrymple, managing director; Anthony Wordsworth; Mick Skipper
Major clients: London market specialist underwriters
Major shareholders: Mark Dalrymple


WALSH PI
2 St David's Court, David Street, Leeds S11 5QA
Tel: 0870 839 0883
E-mail: [email protected]
www.walshpi.com

Key personnel: Mike Walsh, managing director

In their own words: Walsh PI is a leading practice specialising in the handling of professional indemnity claims on behalf of insurers, underwriters and captives. We specialise in building and construction related claims, although claims for a variety of other professions are handled. Our adjusters have a background professional qualification relevant to the policyholder's profession. Walsh PI works throughout the UK.

Whittle and Co
40 Sheddon Park, Road, Kelso TD5 7PY
Tel: 01573 228482
E-mail: [email protected]
www.whittleandco.com

Key personnel: David Whittle, managing director; Mavis Whittle, company secretary
Trading subsidiaries: Whittle and Co (North)
Major clients: Lorega, Towergate, Bruce Stevenson, Lycetts, Smart and Cook, Senior Wright
Major shareholders: David Whittle, Mavis Whittle

In their own words: Chartered loss adjusters established during 1999 to provide a dedicated service to private and commercial clients in the insurance world. Dedicated claims presentation services have been developed through nomination by major brokers. Traditional loss adjusting with clients' primary needs as a focus. Trouble shooting problem claims, arbitration and claims management assist the brokers lead market.

target="_blank">www.amgclaims.co.uk

Key personnel: Martin Long, chairman; Kevin Wood, group managing director; Simon Burley, group business development director; David Roberts, group finance director
Trading subsidiaries: AMG Commercial, Carr Greenwood Smith, Sigma Claims Solutions, QCRN, Countrywide Ashton Lane
Recent acquisitions: Management buy-out (2005), acquired Sigma Claims Solutions (May 2006), acquired Carr Greenwood Smith (March 2007)
Major Clients: Composite insurers, Lloyd's and London Market including Groupama, NIG, Hamilton, Abacus, DA Constable, Ecclesiastical, Legal and General, and Sterling
Major shareholders: Management team and Hermes Private Equity

In their own words: AMG Group is a multi-disciplinary practice offering traditional loss adjusting (personal and commercial) and specialist services, including in-house project management of subsidence claims, liability claims handling and a range of supply chain businesses. Committed to technical and service excellence, AMG invests heavily in training its people and has Chartered Insurance Institute and Chartered Institute of Loss Adjusters accreditation for its training programmes. AMG are holders of the Investors in People award and the Customer Care accolade at the British Insurance Awards 2007.

CRAWFORD AND COMPANY
Trinity Court, 42 Trinity Square, London EC3N 4TH
Tel: 020 7265 4000
E-mail: [email protected]

Key personnel: Ian Muress, chief executive officer Europe, Middle East and Africa; Benedict Burke, chief operating office UK and Ireland; Stephen Pearsall, finance director, Europe, Middle East and Africa; Martin Weinthrop, sales and marketing director, Europe, Middle East and Africa
Trading subsidiaries: Specialist Liability Services
Recent acquisitions: Specialist Liability Services (2006)
Major clients: Norwich Union, Lloyds TSB, Royal Bank of Scotland Insurance, AIG, Axa, Brit, Nationwide, Ace Europe, Royal and Sun Alliance, Chubb, Legal and General, Ecclesiastical
Major Shareholders: Wholly owned by Crawford and Company in the US

In their own words: Crawford and Company is the world's leading independent provider of claims management solutions. Our comprehensive, award winning services include: claims management across the full property and casualty spectrum; healthcare and rehabilitation; counter fraud services; subsidence; high net worth; supply chain management; surveying; repair and reinstatement; field and desktop loss adjusting; major loss and incident management; specialist technical complex claims services; and broker third party administration. With over 60 years in the business, Crawford had the professional experience and technical expertise to deliver client solutions that offer real business benefit.

CUNNINGHAM LINDSEY GROUP
Apex Place, Forbury Road, Reading RG1 1AX
Tel: 01189 567890
E-mail: [email protected]
www.cunninghamlindsey.co.uk

Key personnel: Gerry Loughney, chairman; Phil McNeilage, chief executive officer; John Jenner, chief operating officer; David Bruce, finance director
Trading subsidiaries: CL (UK) Regulated Activities, Corpore, Property Solutions, Weather Net
Major clients: Norwich Union, Royal Bank of Scotland, Zurich, NFU Mutual, MMA, Brit, Lloyds TSB, Allianz, Fortis, Groupama, AIG, CIS, Halifax Bank of Scotland, Hamilton, UIA, Axa, Primary Group'
Major shareholders: Cunningham Lindsey Group

In their own words: Cunningham Lindsey provides round-the-clock claims management services to the insurance industry. We protect our clients' reputations and work with them to retain their customers and control their spend. Our broad range of services has its roots in our loss adjusting heritage. By developing and applying expertise to the claims management process, we are able to deliver best value, innovative solutions across a diverse client base. Our specialist skills extend from injury management to subsidence portfolio management - delivered by people with enthusiasm and passion for claims. The strength of the Cunningham Lindsey lies in our ability to provide loss adjusting and claims management services worldwide.

£30m - £49.9m

DAVIES GROUP
Canute House, Durham Wharf Drive, Brentford Lock, Brentford, Middlesex TW8 8HR
Tel: 020 8231 8920
E-mail: [email protected]
www.davies-group.com

Key personnel: David Ede, senior partner; Mark Chapman, deputy senior partner; Malcolm Edwards, partner
Trading subsidiaries: Davies Managed Systems, Davies Construction and Engineering, Davies Liability, Davies Wrenmores, Davies Adair and Partners, Eastwell Contractor Management, Regency Response, Davies and Co
Major clients: Major company insurers and Lloyd's underwriters, captive insurers, self insured organisations and brokers
Major shareholders: 10 partners

In their own words: The group comprises Davies Loss Adjusters and limited company subsidiaries detailed. The group trades primarily in the UK dealing with all classes of business excluding only marine hull and aviation. Apart from high volume work, the group is noted for the high quality of its specialist subsidiaries. One of the companies within the group provides full claims management and associated services to many of our clients. There are well developed supply chains including disaster recovery and building repair networks. There is continuing expansion in all areas of the group business.

GAB ROBINS
35 Great St Helens, London EC3A 6HB
Tel: 020 7200 3000
E-mail: HR_general [email protected]
www.gabrobins.co.uk

Key personnel: Kieran Rigby, chief executive officer; Ian Woodhead, director UK property adjusting; Liz Tubb, head of legal; Paul Brown, financial director; George Bentley, head of client services
Major clients: Allianz, Axa, Fortis, Lloyds TSB, Norwich Union, Royal Bank of Scotland
Major shareholders: Brera Capital Partners

In their own words: The GAB Robins Group of Companies provides one of the world's most comprehensive networks of loss adjusting and claims management services. On a global scale, the business operates in 58 countries and has over 3300 employees in 550 office locations. Financially, the GAB Robins Group is one of the strongest global loss adjusting and claims management company and, on behalf of its clients, manages over £3bn indemnity spend annually. In the UK, GAB Robins provides nationwide coverage and a comprehensive menu of claims management and loss adjusting services to insurers, underwriting agencies, brokers, corporates and captives. While proud of our traditional skill-sets and industry renowned expertise, we are equally recognised for our ability to provide innovative, bespoke claims handling solutions, tailored to our client's particular requirements. In this context, we actively seek long-term strategic partnerships so that we can share both corporate and cultural values.

MCLARENS YOUNG INTERNATIONAL
Ibex House, 42-47 Minories, London EC3N 1 DY
Tel: 020 7481 3399
E-mail: [email protected]
www.mclarensyoung.com

Key personnel: Vern Chalfant, chief executive officer; Gary Gabriel, chief financial officer; Nigel Minett, executive director; Trevor Latimer, executive director; Graham Smart, executive director
Trading subsidiaries: Asia Pacific, the Caribbean, Latin America, Africa, the Middle East, the South Pacific, Australia and New Zealand
Major clients: AIG, Ace Europe, Allianz, Zurich, Heritage, Beazley, Catlin, Faraday. Hiscox, Royal and Sun Alliance, QBE, Tokio Marine, Mitsui, Kiln, Limit, Canopius, Marsh, Aon, Willis, JLT and Lockton
Major shareholders: 100% employee owned

In their own words: MYI aims to be the first choice provider of quality claims handling and associated services to a global clientele. Our niche business is based on the traditional loss adjusting model, focusing on technically demanding business lines and accounts, where a combination of global reach and technical expertise deliver added value. As the largest employee owned global loss adjusting business, we have an intrinsic motivation to deliver for our clients. By minimising management layers, with all employees earning fees, we remain extremely flexible and responsive, able to maintain consistent profitability and the corresponding financial stability.

£20m - £29.9m

GARWYN
8-9 Woodbrook Crescent, Billericay, Essex CM12 0EQ
Tel: 01277 634400
E-mail: [email protected]
www.garwyn.com

Key personnel: Declan Treanor, chief executive officer; Steve Ford, deputy chief executive officer; Ian Chapman, financial director; Matthew Brooker, group technical director; John Bundy, director of legal services
Trading subsidiaries: Garwyn Ireland
Major clients: Major UK composites, Lloyd's syndicates specialising in liability, FTSE 250 Corporates
Major shareholders: Barclays Ventures, directors and staff

In their own words: Throughout the company's 35 plus year history we have always specialised in the investigation and handling of general liability and disease claims on behalf of the defendant which truly makes us a specialist in the liability field. We work in most business sectors - from care homes to shipbuilders and from hospitals to heavy industrial complexes. Whether working directly on behalf of insurers or acting for multinational corporations on a self insured basis, our service and approach remains consistent - early and detailed investigation, expert claims handling, speedy conclusion and always close contact with our client. New services include major loss, construction and claims management.

TECERIS
40 Dukes Place, London EC3A 7NH
Tel: 0870 402 7777
E-mail: [email protected]
www.teceris.co.uk; www.vrsuniverse.com

Key personnel: Richard Holland, Capita Insurance Services managing director; Stewart Steel, Teceris managing partner; Peter Chart, head of corporate account practice; Mike Weatherhead, technical director
Trading subsidiaries: Teceris is part of Capital Insurance Services; fellow business units include Inverita and Capita CMGL
Recent acquisitions: CMGL and Aon Claims Management (by parent Capital Insurance Services)
Major clients: AIG, Allianz Global Risks, Aon, Marsh, Norwich Union, Royal and Sun Alliance, QBE, Willis, Zurich
Major shareholders: The Capita Group

In their own words: Teceris is a leading, strategic partner and global board member of VRS Universe - the world's largest independent corporate loss adjuster (£200m annual revenue). With the added financial strength of Capita, Teceris delivers market leading loss adjusting, claims management, fraud and specialist discipline solutions to the UK and global insurer, brokers and corporate market. The last 12 months has seen Teceris move closer to its goal to become the recognised number one employer and supplier of choice to claims professionals.

£10m - £19.9m

AIRCLAIMS GROUP
Cardinal Point, Newall Road, London TW6 2AS
Tel: 020 8897 1066
E-mail: [email protected]
www.airclaims.com

Key personnel: Derek Hammond Giles, chief executive; Mark Hunter, managing director; Paul Clark, principle surveyor; Ken Forsyth, president Airclaims America; Neil Smith, regional director Asia Pacific
Trading subsidiaries: Airclaims Australia, Airclaims Inc, Airclaims International. Airclaims France, Airclaims Mexico, Airclaims CIS, Airclaims Services Far East
Major Clients: London and overseas aviation underwriters and brokers
Major shareholders: Lloyds TSB Development Capital and Airclaims Employee Benefit Trustee

In their own words: Airclaims is the world's leading provider of aviation survey and loss adjusting services. The group has been serving the global aviation insurance community for more than 40 years, also providing vital advice to aircraft operators, airlines, owners, manufacturers, airports and repair organisations. It has subsidiary or representative offices on every continent staffed by experienced surveyors who understand the needs of aviation insurers and aircraft operators.

MATTHEWS DANIEL
37-39 Lime Street, London EC3M 7AY
Tel: 020 7929 1300
Email: [email protected]
www.matdan.com

Key personnel: Kevin Jarman, chief executive; Mark Strong, deputy chief executive; Stephen Merrill, group finance controller
Major clients: Lloyd's underwriters, major international insurers, local insurers, captives, mutuals
Major shareholders: Privately owned practice

In their own words: Matthews Daniel adjusting solutions are tailored to a wide-ranging international portfolio of major losses, spanning several industries, including: onshore and offshore oil and gas exploration and production; refining and petrochemical industries; other natural resource industries, such as mining; power generation and distribution; major construction and engineering projects; marine. Our worldwide network of offices provides an integrated adjusting service covering all insurance aspects, including material damage, control of well, pollution, marine, liabilities and business interuption and advanced loss of profit. Our aim is the successful resolution of a claim, via a quality assured and cost effective service, whilst maintaining professional working relationships with and responding to the needs of individual clients.

£5m - £9.9m

QUESTGATES
7 The Wharf, Bridge Street, Birmingham B1 2JS
Tel: 0845 0709 503
Email: [email protected]
www.questgates.co.uk

Key personnel: Chris Hall, managing director; Brian Polley, executive director; Alistair Steward, executive director; Ross Macpherson, executive director; Greg Laker, executive director;
Trading subsidiaries: Adjusting solutions, RM Adjusting
Recent acquisitions: Beachams Loss Adjusters, The Mayne Partnership
Major clients: Ace, Admiral, Amlin, Chaucer, CNA, Fusion, Hastings, Home and Legacy, HSBC, Legal and General, Liberty, New India, Nippon, Primary Group, Privilege, Provident, Royal Bank of Scotland, Sterling, Teacher, Tokio Marine, XL
Major shareholders: Directors and senior staff

In their own words: Questgates has established a reputation for developing and consistently delivering innovative claims solutions in specialist areas. This approach led to us winning the Loss Adjusting initiative award at the 2006 British Insurance awards. Our services are provided on a nationwide basis supported by leading edge IT. Our commitment to providing clients with a proactive, efficient, flexible and professional technical service has resulted in substantial growth year on year. We are an owner managed business, which works with our clients to develop new products and services, which are delivered by highly experienced and qualified technical claims experts.

STEEGE KINGSTON
3rd floor, 11-13 Crosswall, London EC3N 2JY
Tel: 020 7265 1566
Email: [email protected]
www.steegekingston.com

Key personnel: Nigel Carpenter, director; Michael Riley, director; Chuck Madeley, president; Grant Smith, president; Roger Law, adjuster
Major clients: Aon, Marsh, Willis, Munich Re, Swiss Re, AIG, McGriff Seibels and Williams, Oil
Major Shareholders: Nigel Carpenter, Pete Krouse, Tracy Lloyd, Chris Dye

In their own words: Steege Kingston offers expert services under four headings: loss adjusting, legal support, risk appreciation and dispute resolution. Steege Kingston survey, investigate and adjust low-frequency, high-value claims arising from the following sectors: energy: a wide range of activities in the oil, gas and energy industries (onshore and offshore, upstream and downstream); marine: all aspects of hull and machinery, cargo, builders risks, mortgage's interest, protection and indemnity; non-marine: machinery breakdown, construction all risks, builders all risks, products liability, professional indemnity, pollution liabilities, contractors equipment, property risks associated with the nuclear fuel cycle, bulk loading and handling and transportation; consequential loss: business interruption, loss of production income, anticipated loss of profits, loss of hire, delay in start up, delay in delivery.

£2m - £4.9m

ARGENT
1 Carters Row, Hatfield Park, Hertfordshire AL9 5NB
Tel: 01707 282560
E-mail: [email protected]
www.argentadjusters.uk.com

Key personnel: Neil Ventris, managing director; Tony Wadey, operations director; Nick Farnell, technical director
Trading subsidiaries: Argent Heath and Safety
Major clients: Limit/QBE, Axa, Royal and Sun Alliance, EIG, Allianz Global, Wellington, XL, Marketform, Corporate Clients
Major shareholders: Trilliam, Neil Ventris, D Meltzer, S Davies, A McDougall

In their own words: Argent's core businesses are specialist loss adjusting and health and safety management. From inception in 2003, the business had grown to employ over 70 people, profitably generating £5m revenue annually. We began by fulfilling a stated market need for a new national liability adjuster and continue to grow steadily in that sector. Health and Safety began in 2005 with the provision of a global outsourced heath and safety management programme for TUI UK. We now provide similar services for 21 companies and associations including Expedia and Association of British Travel Agents.

ASL
11 Baden Place, Crosby Row, London, SE1 1YW
Tel: 020 7357 7631
E-mail: [email protected]
www.aslinternational.co.uk

Key personnel: Michael Walter, managing director; Edward Maddison, director; Clive Brantingham; David Ledger; Helen Watts
Major clients: Instructing principals are Lloyd's underwriters and UK and overseas company insurers
Major shareholders: Privately owned by ASL staff

In their own words: ASL provides high quality adjusting and forensic accounting services in respect of financial crime losses and a range of professional indemnity and liability classes. As a specialist multi-disciplinary professional practice ASL brings together fully qualified chartered loss adjusters, chartered accountants and lawyers in one firm. This mix of skills means that all assignments are handled by expert staff with the knowledge and experience relevant to the case. ASL operates throughout the UK and extensively overseas, and since 1988 the company has handled assignments in more than fifty countries.

BALCOMBE GROUP
9 Ambassador Place, Stockport Road, Altrincham WA15 8DB
Tel: 0161 941 6231
E-mail: [email protected]
www.balcombe.co.uk

Key personnel: Nick Balcombe, chairman; Adrian Guilly, technical director; Brian Wyllie, director; Carol Cookson, financial director; Jeremy Balcombe, director
Major clients: Major retailers, leisure providers, motor and agricultural specialists
Major shareholders: Nick Balcombe

In their own words: Balcombe Group is a fifth generation family business, specialising in managing and settling insurance claims on behalf of the claimant. Their main forte is major complex commercial losses.

CERTO
Rawdon Court, 20 Leeds Road, Leeds LS19 6AX
Tel: 0113 3879000
E-mail: [email protected]
www.certoclaims.co.uk

Key personnel: David Harrison, managing director; Andrew Dalton, director of property services; David Pinkney, director of major loss; Ian Wallace, director of forensic services; Jayne Kellett, director liability services
Major shareholders: Director and management

In their own words: Certo Chartered Loss Adjusters is a privately owned firm delivering commercial claims handling programmes and major loss capability throughout the UK. Our teams of chartered loss adjusters, chartered surveyors and chartered accountants enable us to provide high quality technical loss adjusting, claims management and business continuity services to insurers, brokers, captives and self-insured clients. We support our Financial Services Authority compliant operations through web based intranets and claims management systems; which allow complete transparency of working for adjusters, suppliers and clients. Our systems support real time access to claims data and the ability for customers to self service management information.

CLAIMS INTERNATIONAL
14th Floor, Leon House, 201-241 High Street, Croydon CR9 1ER
Tel: 020 8680 5142
E-mail: [email protected]
www.cilint.com

Key personnel: Linda Norman, managing director; Lynda Calloway, claims director; Roger Sims, operations director; Patrick Rutherford, head of finance
Major clients: Axa, Groupama, UKU, First Assist, Optimum, Arch, Bupa, European Travel Insurance, All Seasons Underwriting, Gerling, Advantage Financial Services
Major shareholders: Cunningham Lindsey Group

In their own words: Since 1978 Claims International has managed and administered over 120,000 claims per annum, developing and maintaining strong working relationships with major insurers, intermediaries, Lloyd's underwriters and other clients. Our true independence from any one underwriter or intermediary gives us a well rounded overview of all that the market is offering. CIL is committed to lead the travel claims market on cost containment working practices, third party recoveries and fraud identification initiatives.

CLAIMS PEOPLE GROUP
6 Lloyd's Avenue, London EC3N 3AX
Tel: 020 7481 6411
E-mail: [email protected]
www.theclaimspeople.com

Key personnel: Geoff Somervail, chief executive; Barry Whyte, managing director; David Croston, operations director; Dominic Boyce, finance director
Major shareholders: Chase Nominees, Cornhill Shareholders, Geoff Somervail, Barry Whyte, David Croston

In their own words: The Claims People Group provides a range of intelligent and innovative claims related services to the insurance industry. There are currently four primary division of which the loss adjusting arm, Claims People, is the principle arm. Claims people process property and liability claims, on an outsourced basis, from the first notification of a loss through to final settlement as well as providing expert chartered loss adjustment services. In addition the groups iTeam provides and interim claims management solution to insurers, motor forensic provides fatal accident and serious injury investigation services and Claims People Recruitment is a claims-specific recruitment agency.

HARRIS CLAIMS GROUP
Assessor House, Daws Lane, Mill Hill, London NW7 4ST
Tel: 020 8959 4646
Email: [email protected]
www.harrisclaims.com

Key personnel: Paul Lawrence, director; Jonathan Samuelson, director; Stewart Dymant, director; Alan Harris, director; Steve Allso, director
Major clients: Multinational companies, insurance brokers insured through Groupama Insurance
Major shareholders: Paul Lawrence, Jonathan Samuelson, Stewart Dymant, Alan Harris, Steve Allso

In their own words: Harris Claims Group has been at the forefront of client focused claims management for almost 150 years. We have a long heritage of responding to catastrophes, whatever their size. Recognised for our experience, expertise and creativity we have established a reputation for our unequalled service provision and professionalism. Harris are continually evolving in line with our customers' needs and have recently launched Compris Claims Advantage, a claims fees product underwritten by Groupama Insurances and designed to provide brokers and their clients with the best claims support available at a modest premium.

SPECIALIST LIABILITY SERVICES
Mortec 8, Mortec Office Park
York Road, Leeds LS15 4TA
Tel: 0113 201 8460
E-mail: [email protected]
www.slsltd.com

Key personnel: Mike Woolston, managing director; Andrew Whiley, director; Ron Weatherby, director
Major clients: Lloyd's syndicates, medium sized insurers and large self insurered clients.
Major shareholders: Wholly owned by Crawford and Company in the US

In their own words: As the leading liability-only adjusting practice in the UK, SLES was acquired by Crawford and Company in August 2006 resulting in improved financial strength, IT capability and infrastructure. The union had been highly successful and presents numerous exciting opportunities. Controlled growth continues throughout the UK. SLS remains dedicate to the liability market and the delivery of consistently excellent service.

THOMPSON AND BRYAN
Thompson House, Bull Street, Harborne, Birmingham B17 0HH
Tel: 0121 428 4000
E-mail: [email protected]
www.thompsonandbryan.com

Key personnel: Peter Thompson, chief executive officer; Frank Hughes, director; David Kelly, director; Derek Lamb, director

In their own words: Thompson and Bryan are a well respected national firm of loss assessors, business interruption specialists and insurance valuers, with 140 years of experience in acting for the insured. We provide a full claims management service through highly qualified multi disciplined staff operating out of our major UK locations. Working in partnership with brokers through our Claims Alliance initiative we bring maximum professional expertise to commercial claims with focus on client retention and strengthening of customer base. We also compliment solicitors and accountants in our commercial litigation support roles. In addition we have an Insurance Valuation Department that prepare buildings and machinery valuations for insurance purposes.

£1m - £1.9m

BUCKLEY SCOTT ASSOCIATES
Waterfold House, Waterfold Business Park
Bury, Lancashire BL9 7BR
Tel: 08700 796333
E-mail: [email protected]
www.buckleyscott.com

Key personnel: Jeremy Scott, managing director
Major shareholders: Jeremy Buckley

In their own words: Buckley Scott have a built a strong reputation as contractor all risks and contractors plant and machinery specialists. Over the past 18 months the company has recruited expertise to broaden the services it provides to include employers' liability, public liability and product liability as well as commercial property claims. With a client base in excess of 20 instructing principals the company is well placed to grow across its chosen disciplines in the future.

CARMICHAELS
Warneford House, St Leonards Road
20/120 Maidstone, Kent ME16 0LS
Tel: 01622 766100
E-mail: [email protected]
www.carmichaels.com

Key personnel: Keith Curling, managing director; Simon Jones, operations manager; Richard Coles, director; Graham Eades, director
Major clients: Sterling Insurance, Halifax Bank of Scotland, Congregational and General, Axiom Underwriting
Major shareholders: Keith Curling

In their own words: Carmichaels offers the provisions of a national quality, professional executed, cost effective service working closely with our clients to provide rapid reporting with the use of innovative technology, leading to reduced claims cost and leakage and at the same time, customer retention. Adjusting teams take ownership of their cases and pride in achieving customer satisfaction.

ELLIS MAY
13 Moorcroft, Harlington Road, Harlington, Uxbridge Middlesex UB8 3HD
Tel: 01895 520101
E-mail: [email protected]
www.ellismay.co.uk

Key personnel: Michael May, partner; Clive Ellis, partner

In their own words: A medium sized company providing traditional adjusting and project managed building reinstatement schemes combining high levels of service with technical staff, using only qualified and experienced individuals. The company has grown from a need to maintain traditional values using technology and innovative methods. The technical staff handle claims 'cradle to grave' and provide a personal service, which is unique in the current market. Major clients regularly receive accolades for their claims handling service. The partners believe that claims handling is key to the public's perception of insurance and enhancing clients brands.

EQUIJUST INTERNATIONAL
15-18 Lime Street, London, EC3M 7AP
Tel: 020 7623 9800
E-mail: [email protected]
www.equijust.com

Key personnel: Anton Kidd, director; Bill Parry, director;

In their own words: An independent niche company giving worldwide service to major reinsurance markets in the adjustment of losses of financial institutions, crime, professional indemnity, directors' and officers' product liability and recall business, credit and political risks.

JDLA
6 Crossford Court, Dane Road, Sale M33 7BZ
Tel: 0161 9786 6386
E-mail: [email protected]

Key personnel: John Davies, managing director; Jean Foster, operations manager; Jo Mallett, field manager; Stephen Pomfret, field manager
Major clients: Endsleigh, Lloyd's, Fortis, Health Lambert
Major shareholders: Endsleigh Insurance Services

In their own words: A national company employing field adjusters managed from a central service centre. Specialising in buildings and contents claims. The company was formed in 1997 and has grown steadily each year. To supplement our field network, in 2006 we opened a bespoke Claims Validation Unit using office based loss adjusters to validate and reduce costs for a wide range of household and possessions claims.

MATHIESON-INGHAM ADJUSTING
11 The Stables, Newby Hall Estate, Ripon, North Yorkshire HG4 5AE
Tel: 0845 601 9188
E-mail: [email protected]
www.mathieson-ingham.com

Key personnel: Trevor Ingham, chairman; Martin Mathieson, director of claims
Major shareholders: Trevor Ingham and Martin Mathieson

In their own words: Established in 2005, Mathieson-Ingham is an independently owned private limited company. The business model is based on providing a highly technical, personal and customer focussed service. We make no apology for not being the largest adjuster in the UK. Indeed, we consider this to be a positive strength. We are large enough to handle FTSE 100 Corporations, but are small enough to offer a tailored and market leading service. The directors and staff of Mathieson-Ingham are committed to achieving a consistently excellent standard of quality in claims handling and liability adjusting on behalf of all our clients.

MORGAN CLARK
Old Chambers, West Street, Farham, Surrey GU9 7EB
Tel: 0870 458 6683
E-mail: [email protected]
www.morganclarke.co.uk

Key personnel: Tony Clark, managing director; Phil Morgan, director; Marc Ross, director; Alan Wellington, director

In their own words: Morgan Clark is a national company of professional insurance claim consultants that acts on behalf of commercial and residential policyholders in connection with insured and uninsured losses. We offer a complete claim management service for large or complex claims providing support and professional advice to policyholders. We manage all aspects of an insurance claim; arranging building reinstatement, stock/contents valuations and calculating business interruption losses; working to ensure that policyholders receive their full entitlement under the policy terms.

WATERSHED CLAIMS SERVICES
PO Box 12, Brighouse, West Yorkshire HD6 1YW
Tel: 01484 402000
E-mail: [email protected]
www.watershed-claims.co.uk

Key personnel: David Wakefield, managing director; Neil Courtman, liability manager; Chris Passmore, motor liability manager; Craig Oddy, fraud manager
Major clients: Allianz, Aioi Motor and General, Tradex, Saga, Highway, NFU Mutual, Asda
Major shareholders: David Wakefield, Ruth Wakefield

In their own words: Watershed has now been in business for ten years and we have established a strong position in the high quality sector within our specialist fields, which are liability, motor liability and fraud. Having continued to expand our activities, both within our existing customer base and with newly won support, we expect the company to grow significantly in the coming years. The increasing emphasis on fraud investigation is beginning to spread into areas such as liability and we are well placed to assist those insurers who recognise the importance of this, as out fraud team crosses all our disciplines.

WILLIAMS PITT
15A High Street, Chislehurst, Kent BR7 5AB
Tel: 020 8467 6727
E-mail: [email protected]pitt.co.uk
www.williamspitt.co.uk

Key personnel: Robert Pitt, director; Craig Moxton, director; Ken Wilkinson, director; John Lodge, director
Major clients: National insurers, London market, Lloyd's, local authorities, specialist insurers
Major shareholders: Robert Pitt, Craig Moxon, Ken Wilkinson, John Lodge, Adrian Wagstaff

In their own words: Williams Pitt is a long established, totally independent chartered loss adjusting practice providing a bespoke service of highest quality to its principals. All the adjusting and surveying staff are professionally qualified providing extensive experience having held senior positions within national loss adjusting firms, insurance companies or insurance brokers. Williams Pitt operates from seven offices grouped into three regions providing nationwide cover. We offer a highly professional claims service underpinned by a thorough knowledge of and adherence to our client's requirements and claims philosophy. All staff are long standing with no trainees or juniors employed. With an understanding of modern technology the company specialises in commercial and domestic property claims and also liability claims including personal injury.

£500,000 - £999,999

BELCHER MADDOX ADJUSTERS
Token House, 11-12 Tokenhouse Yard, London EC2R 7AS
Tel: 020 8364 1436
E-mail: [email protected]
www.belchermaddox.com

Key personnel: Mike Maddox; Stuart Belcher
Major clients: Lloyd's and London market insurers
Major shareholders: Stuart Belcher; Mike Maddox

In their own words: Niche chartered loss practice providing legal and adjusting services to London market insurers and self insured's. Operating from London head office with full expert representation in UK and overseas.

PHOENIX LIABILITY SERVICES
St Andrews Business Park, Queen Lane, Mold, Flintshire CH7 1XB
Tel: 01352 706250
E-mail: [email protected]
www.phoenixliability.com

Key personnel: Alun Gwatkins, managing partner; Clive Davies, partner; Colin Scales, partners; David Sumner, partner; Paul Titterton, partner
Major clients: London market insurers, aggregate deductibles, local authorities

In their own words: Founded in June 2006 by five former Garwyn managers, Phoenix has established itself as a thoroughbred liability loss adjuster. Services range from investigation and report through to a full cradle to grave handling service. All of our highly experienced adjusters are selected for their technical excellence. Cutting edge IT systems provide management information second to none and a refreshing transparent approach allowing clients access to up to the minute information on their claims. From three strategic locations we offer a UK wide service. We believe we provide a premier service in the liability claims market.

THE LIABILITY NETWORK
Regency House, Victoria Road, Chelmsford, Essex CM1 1NZ
Tel: 01245 499000
E-mail: [email protected]
www.liabilitynetwork.com

Key personnel: John Heaney, director; Richard Little, director
Major clients: UK based commercial insurance companies, London market liability underwriters, solicitors, brokers, corporate clients with large self insured retentions.
Major shareholders: Richard Little, John Heaney

In their own words: Established in 2002, TLN is a specialist adjusting company delivering a traditional personal investigation and claims handling to our clients on a national and international basis. A focus on the early but thorough investigation incidents and the preparation of detailed enables us to achieve claim life cycles typically half the UK average in the sectors. As a result, our clients benefit reduction in total claims cost spend. Our highly experienced and technically staff enable TLN to deliver the high service that our clients demand.

UFTON ASSOCIATES
20 Artillery Lane, Bishopsgate, London E1 7LS
Tel: 020 7247 7755

Key personnel: Patrick Austin, director; Nick Harrison, director
Major shareholders: Two private shareholders

Under £500,000

ADJUSTING SOLUTIONS
54 Lombard Street, London EC3P 3AH
Tel: 020 7743 8393
E-mail: [email protected]
www.adjustingsolutions.com

Key personnel: Tom Battell, director; David Martin, director; Mike Wagstaff, director and IT specialist; Julie Dowie, forensic accountant; Heather Parkinson, consultant
Trading subsidiaries: Formal association with Questgates for complex and major loss support
Major clients: Various London market insurers
Major shareholders: Privately owned

In their own words: A niche city-based chartered loss adjusting practice, which maintains commercial and case independence. We specialise in London Market risks combining the skills of loss adjusting, forensic accounting and IT engineering to resolve complex and major liability, property and business interruption claims.

BOBBY CAMPBELL
2 Tettershall Close, Grantham, Lincolnshire NG31 8SU
Tel: 01476 402807
Email: [email protected]
www.bobbycampbell.co.uk

Key personnel: Bobby Campbell, managing director
Major clients: Insurers, loss adjusters, local authorities, brokers and policyholders
Major shareholders: Bobby Campbell

In their own words: Bobby Campbell Chartered Loss Adjusters and Chartered Surveyors is an independent private practice that specialises in major commercial property (buildings, machinery and stock) and business interruption losses. Our experience extends over a wide range of manufacturing and retail sectors plus local authority/school losses. We act on behalf of a variety of insurers, loss adjusters, local authorities and brokers. We have Financial Services Authority designated professional body status, which also allows us to represent individual policyholders.

CLAIMS MANAGEMENT AND ADJUSTING
40, Churchill Square, Kings Hill
West Malling, Kent ME19 4YU
Tel: 0845 388 8810
E-mail: [email protected]
www.cma.uk.com

Key personnel: Philip Swift, director
Major clients: Direct Line, MMA, Service, Ensign, Tradex, Churchill, Broker Direct, NIG, Horwich Farrelly Solicitors, Greenwoods Solicitors
Major shareholders: Lord Norton, Philip Swift

In their own words: Claims Management and Adjusting was established in 1994. We have built an enviable reputation based on the speed and quality of our services and our ability to meet specific clients needs. We are now recognised as a major provider of claims services in this specialised market. Our expertise is in the field of motor claims. We handle theft and collision claims though, as a result in our specialisation, we have been approached for related matters.

COURTNEY SMITH
1 Hay Hill, Berkeley Square, London W1J 6DH
Tel: 020 7738 8096
E-mail: [email protected]
www.courtneysmith.co.uk

Key personnel: Andrew Westgate, director; Richard Greenslade, director
Trading subsidiaries: Courtney Smith Chartered Surveyors, Courtney Smith Consulting Engineers
Major shareholders: Andrew Westgate, Richard Greenslade

In their own words: Courtney Smith provides cost effective claims handling solution and related services through three professional practices, loss adjusting, surveying and engineering. Our team of experienced specialists deliver a dynamic and responsive service, working within strict performance criteria to meet clients' needs. We have a long established reputation for providing consistently high levels of service and work within a culture of ongoing development of technical and professional expertise.

FOSTER ORR AND COMPANY
The White House, 131 Highlands Boulevard Leigh on Sea, Essex SS9 3TH
Tel: 01702 471362
E-mail: [email protected]
www.fosterorr.co.uk

Key personnel: Malcolm Foster, senior partner
Major clients: Lloyd's and London market insurers
Major shareholders: Privately owned practice

In their own words: Foster Orr and Company is a privately owned and independent practice, which was established in 1983. We have always recognised the need to provide a high quality, professional yet personal service to our principles and their policyholder, no matter how large or small the claim may be. Our principals have included corporate insurance, friendly societies, Lloyd's underwriting syndicates and underwriting agencies. We provide support services to brokers, including uninsured loss recovery. As such we are in our own right, authorised and regulated by the Financial Services Authority.

FULMAR CONSULTING
PO Box 407, Rickmansworth, Hertfordshire WD3 3ZL
Tel: 01923 232733
E-mail: [email protected]
www.fulmar.net

Key personnel: Alexander Taylor, claims principle
Major clients: Lloyd's underwriters, fringe London markets, Sovag, Albion Insurance, HSBC, Genco Insurance, Equity Insurance
Major shareholders: Alexander Taylor

In their own words: Fulmar Consulting has been trading as an independent claims practice for over nine years and in that time has developed a range of services to clients including loss adjusting, auditing, claims management, risk surveying and claims presentation. Fulmar provides the services of qualified professional combining traditional loss adjusting skills with the latest technology and a personal and pro-active service. We handle all types of loss ranging from claims of modest amounts to multi million pound losses. For a personal and professional service combining the best of the past with the benefits of the future please contact us.

ISLE OF MAN ADJUSTERS
2nd floor, 10 Prospect Hill Douglas, Isle of Man IM1 1EJ
Tel: 01624 628184
E-mail: [email protected]
www.iomadjusters.com

Key personnel: John Short, Martin Chance, Tracey Short, Sandra Scullin
Major clients: Tower Insurance, Insurance Corporation of Channel Islands, Zurich Municipal, Isle of Man government
Major shareholders: John Short and Tracey Short

In their own words: The only adjusters on the Isle of Man, we offer an unrivalled service to any instructing principals. We act for major UK insurers and are the nominated adjusters for the IOM government and several blur chip companies. We are also local agents for a large number of UK-based adjusters.

LCS KINGS
56-58 Barton Arcade Chambers, Deansgate, Manchester M3 2BJ
Tel: 0161 834 4499
Email: [email protected]

Trading subsidiaries: Loss Consultancy Services, Eliot Kings
Major shareholders: Partnership

In their own words: LCS Kings acts exclusively for clients pursuing claims against insurers and/or third parties. We pride ourselves on our industry reputation for providing first class professional support at competitive rates. Our intention is to deliver high quality and innovative advice while maintaining direct hands-on involvement at senior level in all assignments. This approach compliments our philosophy of seeking instructions only in those cases that are of appropriate complexity to warrant the retention of assessing services.

LOADLINE
4 Laybourne House, Admirals Way, London E14 9UH
Tel: 020 7515 1555
E-mail: [email protected]

Key personnel: David Toser, director; Sandy Sandison, director
Major clients: RHA Insurance, Amlin Transit
Major shareholders: Directors

In their own words: Loadline claims management services specialise in road haulage, goods in transit and cargo claims. It also provides claims management services for Nationwide parcel carriers. The company is authorised and regulated by the Financial Services Authority to prepare, present and negotiate claims on behalf of policy holders.

LOWTHERS
3C The Gattinetts, Hadleigh Road, East Bergholt, Suffolk CO7 6QT
Tel: 01206 299559
E-mail: [email protected]

Key personnel: Stewart Patterson, managing director

In their own words: Lowthers, established in 1982, is an independent practice covering London, the South-East, the Midlands and East Anglia. Experienced staff handle high net worth and problem cases where there is a need for individual professional service. Our qualified adjusters also deal with very substantial commercial losses where technical expertise is paramount. We have a dedicated caravan/park home section dealing with all types of losses throughout the UK, Eire and the continent. The company is authorised and regulated by the Financial Services Authority.

PARKINSON CONSULTING
Old Paddock, Church Road, Stevington, Bedford MK43 7QB
Tel: 01234 823030
E-mail: [email protected]
www.parkinsonconsulting.com

Key personnel: Heather Parkinson, director
Major clients: UK and global corporates, brokers, Questgates, specialist loss adjusters, credit insurers
Major shareholders: Heather Parkinson

In their own words: Founded by Heather Parkinson, a dual qualified chartered accountant and chartered loss adjuster, Parkinson Consulting is an independent firm specialising in major and/or complex business interruption and credit losses, and other losses with a financial dimension. Using technical accounting expertise and loss adjusting 'people skills' we assist insurers, reinsurers, loss adjusters, brokers and policy holders in negotiating the inevitable grey areas within serious claims to achieve a prompt and fair resolution whilst facilitating timely returns to normal business operations.

Recent assignments include assisting global businesses to resolve Caribbean hurricane losses and multi-million pound fire losses in the UK.

ROGER L GLEDHILL
Acorn Business Centre, Milton Street, Maidstone, Kent ME16 8LL
Tel: 01622 728555

Key personnel: Roger Gledhill, proprietor
Major shareholders: Roger Gledhill

In their own words: A sole trader since 1988 specialising in traditional adjusting.

SIGNUM CONSULTING
Mellanby Hall, 224 Nithsdale Road, Glasgow G41 5PZ
Tel: 0141 427 0764
E-mail: [email protected]
www.signumconsulting.co.uk

Key personnel: Martin Shearer, managing director; David Scott, director
Major shareholders: Martin Shearer, David Scott

In their own words: Signum Consulting UK was established in 2002 and provides a high quality claims adjusting service across a range of traditional disciplines including material damage; business interruption; contractors all risks; goods in transit; marine; special investigations; public/products/employers' liability claims and run-off claims management. The company is independently owned and managed by the shareholding directors who are experienced principals. Signum provide a dedicated and personal service to our principals with particular emphasis on quality. Reporting formats are tailored to individual customer requirements and comprise full traditional reports accompanied by digital photographs; video clips and scanned attachments where required, using the latest technology. Signum Consulting UK were one of the first loss adjusting companies in the UK to receive authorised status from Financial Services Authority in 2004.

TOSER DAULTRY
4 Laybourne House, Admirals Way, London E14 9UH
Tel: 020 7515 1555
E-mail: [email protected]

Key personnel: David Toser, director; Sandy Sandison, director; Quentin Clark, director
Major clients: Axa Corporate Solutions, Aon Insurance Managers
Major shareholders: Directors

In their own words: Chartered loss adjusters established in 1996 dealing with commercial claims involving hotels and the travel industry, including business interruption claims.

TYLER AND CO
Studio 25, 1 Adler Street
Aldgate, London E1 1EG
Tel: 020 7377 0282
E-mail: [email protected]

Key personnel: Mark Dalrymple, managing director; Anthony Wordsworth; Mick Skipper
Major clients: London market specialist underwriters
Major shareholders: Mark Dalrymple

WALSH PI
2 St David's Court, David Street, Leeds S11 5QA
Tel: 0870 839 0883
E-mail: [email protected]
www.walshpi.com

Key personnel: Mike Walsh, managing director

In their own words: Walsh PI is a leading practice specialising in the handling of professional indemnity claims on behalf of insurers, underwriters and captives. We specialise in building and construction related claims, although claims for a variety of other professions are handled. Our adjusters have a background professional qualification relevant to the policyholder's profession. Walsh PI works throughout the UK.

Whittle and Co
40 Sheddon Park, Road, Kelso TD5 7PY
Tel: 01573 228482
E-mail: [email protected]
www.whittleandco.com

Key personnel: David Whittle, managing director; Mavis Whittle, company secretary
Trading subsidiaries: Whittle and Co (North)
Major clients: Lorega, Towergate, Bruce Stevenson, Lycetts, Smart and Cook, Senior Wright
Major shareholders: David Whittle, Mavis Whittle

In their own words: Chartered loss adjusters established during 1999 to provide a dedicated service to private and commercial clients in the insurance world. Dedicated claims presentation services have been developed through nomination by major brokers. Traditional loss adjusting with clients' primary needs as a focus. Trouble shooting problem claims, arbitration and claims management assist the brokers lead market.

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