Rehabilitation aggregator could be solution


Post's Catastrophic Personal Injury Briefing, held in conjunction with Plexus Law, addressed a number of pressing topics. Louise Meeson reports

An aggregator-style website for rehabilitation providers could help insurers make a better-informed choice when selecting partners.

That was the message of Andrew Pemberton, managing director of Argent Rehabilitation, who said that with 70 specialist providers in the market, insurers face a number of challenges in selecting the right partner.

He said some rehabilitation firms may lack experience and that the selection process is often "cumbersome" and can cause conflict.

"Performance can often depend on who you deal with within a company, not just the company itself," he added.

Mr Pemberton said insurers had a number of options, including setting up a team of in-house specialists, as the likes of QBE, AIG and Allianz have done, but that the downside to this is the insurer needs to be of a "substantial size" to make it cost effective.

He added another possibility is using an individual handler model but that this could be inefficient as there are at least 70 providers that need to be approached.

Mr Pemberton said one possible solution is setting a website "akin to moneysupermarket to review the market base".

"Then you would be provided with an evidence-based report on your rehabilitation needs and a profile of potential providers. It would enable you to make informed decisions," he said.

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