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Out of the loop

Alternative dispute resolution is often ignored as a way of settling disputes. Veronica Cowan reports on new and innovative approaches to ensure the procedure does not come off the rails

Alternative dispute resolution is evolving but it is still often treated with caution by insurers, claimants and defendants alike. So what are the current barriers to the increased use of ADR and are

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

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