Post - 2010-09-16

New members strengthen advisory council

The prospect of problematic personal injury cases being resolved by mediation has been bolstered by the backing of two industry heavyweights. Representatives from insurer Aviva and personal injury solicitors Thompsons are among the latest to join Trust…

View from the top: The buck stops here

The past 18 months have been horrendous for the motor market. Insurers have been ravaged by credit hire, claims farming and fraud, burning more than £1bn of capital as a result.

Government set to give go-ahead to draft law reform bill

The government appears to have given the 'green light' to the draft bill on consumer insurance law reform, according to law commissioner David Hertzell. This could take effect as early as next year, he said, which is "two years ahead of when we would…

Provident sale nears conclusion

Tom Callahan, the new president of GMAC Insurance, has insisted the insurer has "no plans" to divest of its remaining UK insurance asset, Car Care Plan.

Third-party fraud outside review scope

Law commissioner David Hertzell conceded the current ability for fraudulent third parties to only lose the dishonest part of their claim — rather than having to forfeit the whole — is "quite generous", but stressed this issue lies outside the scope of…

Editor's comment: Chartis an unlikely saviour

With businesses warned only last week against complacency following another high-profile failure in the UK — this time social housing giant Connaught — news of being able to secure up to £10m in short-term loans from trade credit insurer Chartis will…

Career development: Ask the expert

As an older employee, I sometimes wonder whether the age discrimination act has really made a difference to workers over 50? I often feel my experience still closes off as many doors as it opens.

Claims management: Moment of truth

With the true value of insurance — and the insurer — judged by the customer at the claims moment of truth, Kevin Wood calls for a balanced, transparent approach with partner companies that reflects the total cost of the claim.

Mediation myth debunked by settlement successes

New figures prove that personal injury cases — often cited as the exception to the rule — can be successfully mediated. Statistics from specialist not-for-profit organisation Trust Mediation reveal that, out of 33 PI cases handled between January and…

Claims management: Room for improvement

Getting the claims process right is imperative for brokers and insurers. Sam Barrett looks at what tops the wish list when it comes to partnering with claims management specialists.

Cunningham localises focus

Cunningham Lindsey has claimed it is "bucking the trend" by restructuring its property services division geographically to give a greater focus to smaller conurbations.

Morgan back with MD role

Denis Morgan has returned to the broking market a year after stepping down as managing director of broker network, Westinsure.

Lord Young to recommend extension of MoJ RTA portal

Extension of the Ministry of Justice electronic portal, which handles low-value road traffic accident claims, to include employers’ liability and public liability, is expected to be a feature of Lord Young of Graffham’s upcoming review on compensation…

Rehab firms team up to prevent therapy drift

Rehab providers IPRS and Moving Minds have joined Forces to simultaneously address the physical and psychological needs of individuals in a move they believe will produce “very significant savings” in treatment costs for insurers and other funders.

In series - claims management: Reflecting on feedback

Meeting policyholder expectations can put you one step ahead of your competitors, but to know what your customers want, you'll have to ask them. Sam Barrett finds out to what extent insurance companies integrate customer feedback on claims service.

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