Post - 2009-10-15
Articles in this issue
RSA Europe boss ponders future of Gerling tie-up
RSA's European boss has admitted its decade-long 'strategic' association with HDI Gerling could become increasingly fraught as a result of its aggressive growth throughout the continent.
Innovation and stagnation
Insurers make fine promises on service. But which ones are delivering" and how? Peter Joy set out to find the answers.
Scholarly progress
Last month, Graham Burgess became the first GAB Robins employee to take the reigns of president of the Chartered Institute of Loss Adjusters since Andrew Lund in 1997. Here he tells Jonathan Swift about how the institute will evolve under his guidance.
Family returns
Tim Johnson moved to his third Towergate-owned firm, Paymentshield, in the summer. Here he outlines his plans for the business to Jonathan Swift.
Communication in a crisis
In its second quarterly column, Crisis Survivor and its associates seek to identify and respond to business continuity planning issues. Tony Gimple highlights the need for effective and rapid communication in the event of a crisis.
A brighter way
Ana Paula Nacif reports on the difficulties on spotting fraud in real time on the internet, and why joined-up access to databases and information is the brightest way forward.
Geography lessons
Loss of local expertise has meant many insurers have found it difficult detecting fraud. But the use of intelligent geographical data could help many detect fraudulent policies at inception, reports Sarah Adams.
Never a dull moment
With the current controversy in the credit hire market regarding spot hire rate validation, Daniel Dunkley reports on the far-reaching and damaging impact and outcome this could have.
Getting the message across
The rise in uninsured driving in the UK looks set to increase as the recession takes hold. Veronica Cowan reports that insurers now realise this challenge must be faced head-on.
Ask the expert
Is now a good time to move on in the insurance industry or would it be safer to wait until next year?