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Association of British Insurers (ABI)

Travel insurers face £275m annual bill

Figures released by the Association of British Insurers has shown that the cost of falling ill abroad has hit a record high, as travel insurers helped a record number of people needing emergency medical treatment while overseas.

New generation claims group: Networking opportunities

With a brief of developing innovative ways to improve the claims process, the Chartered Insurance Institute’s new generation claims group recently finished its year-long pilot. Ant Gould looks at the results and talks to the key players.

Airmic launches riots claims resource

Commercial insurance buyers group Airmic has compiled a list of expert resources for firms making riot-damage claims and says it will update with new advice as it arrives.

BIS Countdown - British Gas: A closer bond

British Gas Insurance launched in 2009 with ambitions to become a major player, and fast. Jonathan Swift talks to Chris Stern and Edward Dutton about the challenges and opportunities they have encountered 
to date.

ABI clarifies legal position of riot compensation

The ABI has moved to reassure customers that they are covered for riot damage under their home and business insurance following bogus reports that the police need to designate recent events as a “riot” before compensations schemes are activated.

Riot victims urged to speak to brokers

The British Insurance Brokers’ Association is advising those people affected by the recent riots around the UK to speak to their insurance broker as soon as possible so they can assist with their loss.

Household water leaks cost £2bn

According to the Association of British Insurers, 9.7 billion litres of water leaked into UK homes over the course of a year – enough to fill 3,880 Olympic size swimming pools.

Baker quits CHO — DG search initiated

The Credit Hire Organisation says it has identified a number of "high calibre" candidates to fill the void left by departing director general Tony Baker, who last week announced his decision to step down at the end of the year.

Credit hire: Improving the engagement

The credit hire industry has traditionally had a rocky romance with insurers. Sam Barrett looks at what has gone wrong and how the two sides can reconcile their differences.

Mobile phone insurance: We've got your number

Mobile phone insurance is a high-frequency claims product but has been criticised by the ombudsman and consumer groups. Ralph Savage reviews the sector to discover if this niche is offering value for money.

Comment - RTA scheme extension: Desirable data

After a year in operation, the RTA claims process is coming under scrutiny to determine whether it is actually working. Tim Wallis explains why statistical analysis is useful and desirable, but also difficult, at this stage.

Postbox: Mediation is a viable alternative

The various debates surrounding the future of referral fees and the resulting impact on the costs of insurance — 'TSC re-opens premiums inquiry as referral fee furore escalates' and 'Referral fees a 'red-herring', claims CSC' - overshadow the fact that…

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