Opinion
Til the end of time or 2009 - whichever comes first
Monday was officially the most miserable day of the year, according to the experts. But having looke...
2009: a claims scorcher or claims washout?
The rain started to fall on 1 August 2006 and it hasn't really stopped now for 29 months (that's 870...
Brokers remain loyal to their customers first
Perhaps the chairman of Moorhouse Lyndon Wood had a bad new year. Reading the comment attributed to ...
Crisis offers opportunities
"Things will have to change in order that they remain the same." This quote from Prince Salina in Le...
Economy needs a rate rise
When I wrote my January 2008 contribution to View from the Top, I never imagined that in January 200...
Act now to reduce claims cost burden
I am writing regarding the many articles and letters I have read about the cost of injury claims. I ...
RAC's identity crisis
The RAC's insurance business continues to be the Dr Jekyll and Mr Hyde of the industry, with yet ano...
Collaboration is key to rehabilitation
I read with interest the article by Rachel Bush and Ed Fletcher ('Mind over matter', Post, 4 Decembe...
If you wish upon a star
Christmas and the new year period traditionally see television screens filled with commercials for c...
CII merger failure has hit confidence
An open letter to Dr Alexander Scott, chief executive officer, Chartered Insurance Institute In my ...
Imperfect storm heralds return of hard market
The global economic crisis that blew up in 2008, blindsiding banking and dominating headlines, shoul...
The insurance industry needs a second life
Web technology took a massive leap forward in 2008. Blogs, forums, wikis, social networking and twit...
2009: a tricky prediction
If this time last year, someone was to tell you: a leading global insurer would be bailed out by the...
What's certain is that nothing is certain
One of the nice things about writing at this time of year is the ability to speculate on what the co...
Talking fairness in the future of PMI
Within Jane Bernstein's excellent article on the outlook for health insurance providers (Post, 4 Dec...
Brokers concerned over UK insurers' endurance
It appears that all this talk of recession is certainly getting to the UK's brokers. With many well...
Now is the opportunity to play a pivotal role in risk
Risk and insurance managers have never had it so good. The need for firms to have good risk manageme...
Reality check: aggregators' role to introduce
Igo4 welcomes the recent findings of the follow up report by the Financial Services Authority into t...
Insurers plough on through tough times
Despite the credit crunch it appears that there is still interest in insurance businesses which are ...
Valued relationships to get through tough times
While all the indicators suggest that we are on the verge of a hard insurance market, there is littl...
Credit-hire assistance could be beneficial
I read with interest the debate on the credit hire industry in last week's Claims Supplement (27 Nov...
2008: quite a year
It was quite a year in 2008. If hurricanes weren't battering the Gulf Of Mexico, then floods were t...
Customer loyalty - how do we protect it?
One of the most remarkable aspects of the UK commercial market is the loyalty of customers; research...
Extending indemnity periods applauded
As a chartered loss adjuster and chartered accountant, frequently involved in the negotiation and ad...