Opinion
Postbox: Customer communication key
I read with interest the recent interview with Imran Ahmed and Tony Sault providing insight into a consumer’s perspective of a motor claim and agree with the findings that demonstrate a “notable difference in satisfaction levels” between groups of…
Penny Black's insurance week
This week Penny discovered that the forthright chairwoman of the House of Commons transport committee Louise Ellman is well in touch with her inner Jeremy Paxman.
View from the top: 2011: a case of déjà vu?
I have started 2011 with a strong sense of déjà vu as my colleagues in our claims teams deal with our customers' problems arising from the recent extreme weather conditions. I recall that January 2010 was much the same following another spell of bad…
Postbox: Apil hits back
With regards the article 'Claimant community blamed' () the development of a specific mesothelioma pre-action protocol was made redundant by modification of the disease and illness protocol.
View from the Top: Sunlight drives away shadows
Major risks are not included in the existing European Insurance Mediation Direction. The Federation of European Risk Management Associations believes they should be, and is urging the European Commission to bring them into the current revision of the…
Post Europe View from the Top: Sunlight drives away shadows
Major risks are not included in the existing European Insurance Mediation Direction. The Federation of European Risk Management Associations believes they should be, and is urging the European Commission to bring them into the current revision of the…
Postbox: Checking cover levels is essential
I would like to comment on the recent online report that the chairman of the Association of Law Costs Draftsmen is warning law firms against using uninsured legal costs advisers to draw up complex bills.
Law report: Asbestosis ruling expedient on evidence needed
This law report was contributed by national law firm Berrymans Lace Mawer.
Penny Black's insurance week
While Penny amused herself over the festive break by taking in David Hasselhoff in pantomime, Crawford UK and Ireland CEO Benedict Burke took in the more rarefied and cultural surrounding of the National Theatre to watch Alan Ayckbourn's Season's…
Law report: Court of Appeal upholds school placement decision
This law report was contributed by national law firm Berrymans Lace Mawer.
View from the top: Ending whiplash woes
Whiplash claims are at the core of the spiralling cost of motor insurance and it is incumbent on insurers to get to grips with the problem.
Law report: Appeals rule out windfalls
This law report was contributed by national law firm Berrymans Lace Mawer.
Post Europe: The importance of geography
Geographical risk assessment has come on in leaps and bounds over the past 10 years. Insurers now have access to data across Europe that gives them the ability to pinpoint the locations of their insured risks better than ever before.
The importance of geography
Geographical risk assessment has come on in leaps and bounds over the past 10 years. Insurers now have access to data across Europe that gives them the ability to pinpoint the locations of their insured risks better than ever before.
Post Europe: View from the Top: When is equality not equality?
At a time when the global economy is still in a fragile state of recovery, we increasingly find ourselves beset by challenges of both a political and regulatory nature.
View from the Top: When is equality not equality?
At a time when the global economy is still in a fragile state of recovery, we increasingly find ourselves beset by challenges of both a political and regulatory nature.
Career development & CSR news: Ask the expert
I want to move on from my current place of work but I'm not unhappy and want to collect my bonus. Will I enjoy more opportunities in 2011 or should I strike while the iron's hot, despite the Christmas lull?
Penny Black’s insurance week
One of the rumours that will not go away is that Giles, fresh from the largest deal in its history, has again got an appetite for deals, with Kerry London among the firms on its hit list.
View from the t’opera: The ‘tache triumphant
You insurance types are certainly a very stylish bunch. Since I exploded onto the scene back in August 2009, I’ve been impressed by all the tailored suits, neatly pressed shirts and perma-tans sported by almost everyone that I meet.
View from the top: Fight the good fight
Well - what a year. The turmoil in the financial services markets over recent years hasn’t really evaporated from customers’ minds, even if we’ve all worked through it and moved from stock market crisis to sovereign crisis in more recent times. Against…
Post Europe: View from the Top: Europe’s changing flood risks
In a recent survey nearly a third of European risk managers said extreme weather had caused disruption to their organisations in the past year, making it the most likely reason for a business stoppage.
View from the Top: Europe’s changing flood risks
In a recent survey nearly a third of European risk managers said extreme weather had caused disruption to their organisations in the past year, making it the most likely reason for a business stoppage.
Postscript - 10 years ago: ABI plans wholesale shake-up
Looking back through Post’s back catalogue paints a unique picture of more than 150 years of insurance news, as this highlight from 10-years ago reveals.