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Opinion

Technology is not complicated or risky

Following Ian Gosden's comments on the SME insurance market, here at Simply Business we felt compelled to respond to his claims regarding the risks of selling direct to this large group of UK businesses.

Penny Black's insurance week

Watch out Simon Cowell and congratulations to Hastings boss and music mogul in the making Neil Utley, whose new record label has netted singer Charlie Simpson as its first signing.

Postbox: PPI rule change — a long time coming

News that the Competition Commission has published its final order detailing measures that will reduce the risk of consumers being mis-sold payment protection insurance, and create opportunities for other providers, is to be welcomed. But it's…

Penny Black's insurance week

Penny understands the launch of widely anticipated new insurance trade body the Managing General Agents' Association has been held up by a lack of technological foresight.

View from the top: mind the gap please

As a regular London underground commuter I am frequently reminded of the gap in expectations that yawns between me as a paying customer and the so-called service delivery provided by the management of our capital's public transport infrastructure.

View from the top: the online commitment

There has never been a better time for us, as business insurers, to remind ourselves how it feels to be a customer — especially because being a customer, with smartphones and computers now constantly at close quarters, is changing month-by-month.

Postbox: the easy touch environment

We now have another report that tells us what is wrong with our industry. Embargoed until 11 March, the Transport Select Committee's report made the headlines with breakfast television blaming referral fees for the rises in premiums; later, radio put the…

Postbox: rate access is a reality

I was interested to read Phil Bunker's View from the Top in which he, quite rightly, challenged broker software houses to work more like the direct market and aggregators and enable insurer rate changes to be effected in a more frequent and efficient…

Postbox: preaching to the converted

I read with interest Phil Bunker's View from the Top regarding the challenge of updating rates in the broker market, as this is a view we have held for some time and have already responded to.

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