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Building loyalty in times of crisis: How insurers can foster long-term customer relationships

As the cost-of-living crisis persists, customers reduce insurance coverage, yet premiums are rising. In the inaugural segment of this three-part series, Insurance Post and PayPal collaborate to examine how insurers can retain customers by offering cost-effective products that cater to their needs.

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Blog: What you told me you want from risk management

Risk management needs to scale, hit harder and modernise fast. Johnny Thomson, head of strategic planning at RiskSTOP Group, reveals the industry’s top demands – and how data and AI are already reshaping what insurers, brokers and clients expect.

Roundtable: Transforming risk management in commercial insurance

From AI and sensors to board-level governance and SME engagement, an Insurance Post roundtable held in conjunction with RiskSTOP delved into how insurers and brokers can help businesses navigate a complex risk landscape and strengthen loss prevention. This article provides a summary of the discussion.

ESG that stands up in tougher times

At a recent Insurance Post roundtable in partnership with CRIF, leading insurers and ESG specialists explored how the industry is translating sustainability goals into measurable progress and what it will take to keep that momentum in tougher times. This article provides a summary of the discussion.

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