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ESG: The insurance challenges and opportunities

What are the key ESG issues the insurance industry is facing now and in the future? This article highlights how the industry can standardise ESG data and take steps to achieve net-zero-goals.

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The urgent question facing your insurance leadership team

Today’s insurance ecosystem is fundamentally different from previous ones, yet the urgent question facing every leadership team remains the same: is our operating model ready for what comes next? This blog outlines why operating model problems are creating performance gaps for insurers.

Why insurance renewal conversations may now matter as much as claims

Even when claims and service are delivered as expected, customers are now much more critical of the value they’re getting and whether products genuinely meet their needs. This article explores why the routine policy renewal conversation is becoming a decisive moment in shaping customer loyalty.

How top-rated insurers manage reviews

In insurance, because decisions are emotional as well as financial, reputation is built on how insurers listen and learn from customer experiences. This article explores how top-rated insurers use customer reviews to understand and improve the experiences that matter most to policyholders.

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