Blog: Loyalty penalties - how the industry can be changed by smart technology
Creating and retaining loyal customers is a goldmine for businesses. Customers who champion and support a particular brand not only continually strengthen their own relationship but also act as an advocate to other consumers writes Matt Poll, founder and CEO of Neos.
It stands to reason that an effective business strategy not only focuses on creating loyal customers but also valuing existing ones. It is shocking then, that within the insurance industry loyal
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims
Stephen Wallace, McLarens
Steven Wallace is managing director of EMEA for global claims services provider McLarens and is the current president of the Chartered Institute of Loss Adjusters.
Mass’s Sue Brown on why the whiplash tariff should be reviewed annually
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, says annual reviews need to be introduced at the earliest opportunity to address the perhaps irreparable damage done by the 2018 reforms.
Neil Gibson, Sedgwick
Neil Gibson leads Sedgwick’s UK executive team as CEO and has overall responsibility for the 2,500 colleagues who work for the claims management company.
Lisa Bartlett, Crawford
Lisa Bartlett, chief operating officer for international at Crawford, is the first and only woman leader of a UK-based loss adjusting company.
Diary of an Insurer: Sedgwick’s Kristina Bahari
Kristina Bahari, customer care specialist at Sedgwick, kicks off 2024 by helping those whose homes have been damaged by Storm Gerrit and juggles the school run with helping a customer with medical difficulties find suitable temporary accommodation.
Aviva and Butlin's clash over definition of storm in lawsuit
Holiday resort operator Butlin’s is suing a group of insurers led by Aviva after it was told that it would be indemnified for less than half of the sum it claimed following damage at one of its resorts last year.
Toilet fraudster’s claim hits the fan
A claimant, who attempted to claim for £200,000 after slipping in a restaurant toilet, is now facing the prospect of having to repay at least £40,000 in legal fees after being found to be fundamentally dishonest.
60 Seconds With... Optalitix’s Dani Katz
Dani Katz, founding director of Optalitix, would like to be the Caped Crusader, keeps on running, and recalls launching Vitality.
Most read
- Movers and shakers who made Insurance Post’s Power List 2024 revealed
- Toilet fraudster’s claim hits the fan
- Has the Biba Conference shed its ‘Butlin’s for Brokers’ reputation?