Post Claims Club: Business strategy must lead the way in IT integration says RSA claims director
The key to successful IT integration is the development of a clear business strategy and operating model, according to RSA personal claims director Ben Horton.
Horton, who led a seminar on holistic IT integration at Post's Claims Club last week, said he had learnt how to lead a successful integration the hard way after admitting a front-loaded IT overhaul at
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