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Top 20 Spotlight - 13: Great Lakes

UK HEAD OFFICE Plantation Place 30 Fenchurch Street London EC3M 3AJ Tel: 020 3003 7000 ...

UK HEAD OFFICE

Plantation Place
30 Fenchurch Street
London EC3M 3AJ
Tel: 020 3003 7000
www.greatlakes.co.uk

A year in the news

October - December 2007

- October: Giant Insurance admits it has held talks with

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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