Web-based insurance - Net profit

The internet has succeeded in helping clients and insurers work together to streamline service. Aggregators may have had a slow start, but the impact of the web as a whole has redefined the way the industry looks at selling insurance, writes Andy Watts

The key sales message of any new technology should be that it helps firms increase turnover, cut costs, or improve customer service. Internet technology, perhaps more than any other in recent times

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Brokers want less AI conversation and better service please

Fiona Nicolson reveals brokers want a little less conversation about artificial intelligence and to have a lot more grown-up conversation about balancing online experiences with being able to talk to an insurer's staff at this year’s British Insurance Brokers' Association Conference.

Big Interview: Tara Foley, Axa

Tara Foley, CEO of Axa UK & Ireland, outlines how the business can now do intraday pricing, shares the provider’s growth plans, and reveals how artificial intelligence is changing ways of working at the insurer.

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