News
Self-service briefing: Satisfaction at stake
If you get self-service right, you will dramatically improve customer satisfaction. That was the claim of Aviva head of online experience Chris Abrathat who noted that when his business moved to this model, he was proud to have an average satisfaction…
Self-service briefing: 'Uniform customer' does not exist
Insurers looking to build a self-service strategy incorporating new technologies have been warned that "overload is rampant".
Self-service breifing: Insurers feline the 'meerkat effect'
Insurance customers have changed from behaving like dogs to cats, and are now turning into meerkats as a result of social networking and other technologies.
Self-service briefing: Lincoln outlines case for self-service
IBM Insurance Solutions executive Nick Lincoln kicked off proceedings by telling the audience he believed there is a fundamental case for self-service.
Self-service briefing: Comparison sites have no loyalty claims survey
Price comparison sites are failing to build up significant brand loyalty, given that many online shoppers continue to check more than one site before buying insurance. And, in some cases, they may even phone an insurer selected direct — in the belief…
Self-service briefing: Aviva online boss warns of "beast" awakening
By moving to a self-service model, insurers must prepare themselves for "awakening the beast".
Handling model overhaul could save millions
The insurance industry could save at least £180m a year in property claims if the current model undergoes an overhaul, according to Isis commercial director Cris Bellamy.
Vericlaim targets turnover of £7m in first trading year
Vericlaim UK has targeted a turnover of £7m in its first year of trading, following a formal launch this week.
SMEs look to go direct
A third of UK SMEs would rather buy business insurance direct, rather than via a broker. According to a new survey by QBE, only 16% of UK SMEs will look to the insurance industry for advice in the first six months of 2010.
THB vows to improve margin
THB has vowed to work on its broking margin and continue to expand overseas after profits remained static in 2009.
Barbon earnings up 20% on back of new business
Barbon has reported that its broking business saw annual profits grow by 2% to £42.7m last year, compared to 2008 (£41.9m).
NFU sees future in hybrid car insurance
NFU Mutual has been appointed by Mitsubishi as its approved underwriter for its new line in electric cars, i-MiEVs.