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Wheels of fortune.

Customer relationship management (CRM) uses client data gathered by companies in the course of their work to make sense of the 'fit' between them and the customer, so turning this knowledge into profit, says David Fanning.

Listening is key.

Swallow Information Systems has published a report proposing a consumer-to-business model to insurer...

Appointment at Savills.

Savills has appointed Charles McVeigh as a non-executive director. Mr McVeigh is also co-chairman of...

ERC goes Vianeti.

Reinsurer ERC, part of GE Capital, is to set up an online insurance company in a joint venture with ...

Pupils can sue LEAs.

Insurers could face bills running into millions of pounds following the law lords' decision last wee...

DL not flagging.

Direct Line is giving 180,000 online quotes per month and claims to have 30% of the online general i...

Pensions: its4you.

The soon-to-be-launched internet insurance intermediary, its4me. com, has signed a deal with Virgin ...

Lucky winners.

The winners of tickets for the Norwich Union British Grand Prix at Crystal Palace are Veronica Wood ...

Allianz net growth.

The Retail Motor Industry Federation has welcomed Allianz Cornhill's decision to increase its approv...

First City fix for SIF.

Lloyd's broker First City has offered existing and new clients a rebate service on past annual profe...

Ward Evans takes off.

Ambitious broker Ward Evans is set to take on its international corporate rivals after establishing ...

L&G quits Equitable.

Legal and General ruled itself out of the bidding for Equitable Life last week, claiming there were ...

Judge acts on credit hire.

The legal wrangle between insurers and certain credit hire providers is far from over, according to ...

Sign of the times.

Electronic signatures were last week granted the same status as handwritten originals. The move will...

Kidding around.

Online insurance provider Rapidsure.co.uk has teamed up with specialist travel insurer Anthony Kidd ...

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