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Price is top motive.

Price is the still the main reason policyholders switch insurers, with 68.8% of household customers ...

Trading standards.

An insurer's claims service is its shop window, offering customers a glimpse of what is in store. With rates hardening, the prioritising of service standards is more important than ever to ensure customers return, says Edward Murray.

Under one roof.

To retain their market share, loss adjusters are having to provide repair and replacement services in-house. Some are even bringing in specialist expertise to ensure costs don't go through the roof, says David Fanning.

Ferma: watershed.

Jane Bernstein reports from Barcelona, where the Federation of European Risk Management Associations (Ferma) conference was held this week.

What the Papers Say.

THE EXPRESS A supermarket baker, praised for tackling three raiders, is to sue Asda after it dock...

Appointment at Aon.

Aon has made three appointments. Tommy Garvey has joined as senior investment consultant in the inve...

Appointment at Towry Law.

Will Chiles has joined Towry Law as a healthcare consultant and will be covering an area from the Mi...

SVB Holdings receives bid.

Lloyd's insurer SVB Holdings had received a preliminary approach for the company as PM went to press...

Reinsurers stronger.

Most reinsurers will emerge from the aftermath of the US terrorist attacks stronger, because of grea...

Code red.

John Parker believes insurers must move compliance to the top of their agendas if the Association of British Insurers' claims code is to really raise standards across the insurance industry.

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