News
InsurE-com attacks.
Software provider and insurance industry portal insurE-com is gearing up for an attack on the brokin...
Call centres - delivering a quality service to customers.
Call centres should not necessarily mean de-skilling, according to Jim Pittman, senior customer serv...
Irish Re for Scor.
French reinsurance giant Scor is to set up a reinsurance vehicle in Dublin. Irish Reinsurance Partne...
Lloyd's must heed warning bells.
The fallout from the US terrorist attacks of 11 September continues to reverberate around the world....
Rehab realities: change is unlikely.
You recently drew attention to the somewhat parlous state of rehabilitation in the National Health S...
Skiing on the net.
The Ski Club of Great Britain has joined forces with insurer Primary International to offer travel p...
B&W sales boost.
Call centre technology company Amcat claims the installation of one of its systems at the Black & Wh...
Accurate estimates key to success.
We were very pleased to be given the opportunity to speak at the recent Post Magazine Masterclass ab...
Appointment at The Davis Group.
The Davis Group has taken on several new members of staff. Ian Richardson has been appointed financi...
Penny Black's insurance week.
A bit of nationalism always gets Penny's blood racing, so she was disappointed to hear a recent radi...
Ace agrees out-of-court settlement with Charman.
Bermudian insurer Ace has reached an out-of-court settlement with John Charman, former head of its L...
XL to close two Lloyd's syndicates.
Bermudian insurer XL Capital is closing two of its four Lloyd's syndicates next year as part of a ra...
Class action against PIAOB.
Law firm Halliwell Landau is seeking support for a class action on behalf of potentially hundreds of...
FSA details regulation plans.
The Treasury this week published The Future Regulation of Insurance, which outlines the plans and pro...
Metcalfe outlines legal demands.
Stephen Metcalfe, of Beachcroft Wansbroughs, outlined the legal demands associated with interactive,...
Enron collapse sparks worries.
The collapse of energy giant Enron could cost the insurance industry $2bn, with directors' and offic...
Salvage profits up.
Vehicle salvage and services group Universal Salvage has increased its pre-tax profit for the six mo...
GAB Robins director called to give evidence.
Jeff Stagg, a GAB Robins director, was called to give evidence at the Selby train crash trial in Leed...
Paymaster signs 14-year NHS deal.
Paymaster has signed a 14-year deal with the National Health Service Pensions Agency to provide admi...
Processing power opportunity.
The cost of data storage continues to fall, said Helen Brown, insurance solutions, IBM financial ser...
Level of claims service is vital in customer retention battle.
Improving claims service is the key to increasing customer retention, said Stephen Lathrope, a partn...
Litigation site for trade and customers made easy.
Through the internet maze with Richard Griffiths.
Direct approach.
Insurers can cut 50% off the cost of their payment processes by converting customers to using direct...
Guidelines for solvency noted by their absence.
I have just trawled the Interim Prudential Sourcebook: Insurers for some kind of guidance from the F...