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Shouldering the burden.

Assistance companies are enhancing their role, with many providing more flexible, all-encompassing, problem solving services designed to take the pressure off a customer in distress following an accident. Hugo Cranmore reports.

Finding today's talent to manage tomorrow.

The hunt is on for the high-calibre individuals that will become the chief executives of the future. David Cooper explains some of the prerequisites that are vital to the development of quality managers for the insurance sector.

Netting claims satisfaction.

Jim Douglas is right to stress that the efficiency of an insurer's claims process is reflected in cu...

National service.

A large number of provincial brokers are making a splash in the market, beating the bigger intermediaries at their own game because of their more flexible approach and personal service, says Rachel Gordon, who discovers that for insurers, standards are…

Academic achievement.

Zurich Municipal is to provide the University of Oxford's buildings and contents cover. The insuranc...

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