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Claims body launch delayed

The launch of the Association of Claims Services has been delayed for at least another month, follo...

Presenting a united front

The recent spate of redundancies across the insurance industry has brought the unions to the fore. Rachel Gordon investigates the clout these bodies have with various insurers and finds out what the impact of the proposed Unifi/Amicus merger is likely to…

A drain on profits

With £1bn each year disappearing down the household drain because of fraud, insurers need to find water-tight ways of evaluating claims - while keeping customers happy, says Richard Adams.

Raising claims expectations

The Association of British Insurers' Claims Code has had its critics, but it is a vital benchmarking exercise. John Parker looks at its progress over the last two years and considers its future under the new regulatory regime.

Learning from the experts

Media attention has caused widespread fear about the incidence of fatal accidents on school trips. Local authorities are turning to insurers for risk management advice and several initiatives have been developed that look set to keep extra-curricular…

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