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The personnel touch.

Managers in the insurance industry are gradually getting used to the idea that to get the best performance from their staff, it is essential to make contact with them on a regular basis. David Fanning urges senior personnel to make that call.

Flood and fire.

Disaster recovery specialist Ark & General has written to the UK's major insurers in an attempt to g...

Brands play key role?

The recent decision to change its brand by CGNU had its critics, as did Royal & Sun Alliance's decision to set up a whole new brand More Th>n. Such moves have raised the question: are brands really that important for insurance companies? John Bibby…

Appointment at GAB Robins.

GAB Robins Liability Team has appointed Heather McMillan from Capita McLarens as senior adjuster. Ms ...

Foster pay off almost £2m.

CGNU paid more than £1.6m to former finance director Peter Foster when he took early retirement last...

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