News
Esure contact agent wins Direct Excellence award
Joanne Downes, who works at Esure's motor insurance call centre in Manchester, is the latest recipie...
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Calls for the human touch
Insurers should rethink their use of automated response and put more "real human" voices at the end ...
Thatcham crash courses delivers next generation
Norwich Union's chief engineer has hailed the re-emergence of apprenticeship programmes after he awa...
Pick of the Week
Anthony Gould, editor in chief of Post Magazine provides an insight into some of the major news in th...
French broker brings in JLT boss to Alec Finch
French broker Verlingue is restructuring the Alec Finch Group to help increase its performance with ...
Anti-'pain in neck' service
A Suffolk-based rehabilitation provider has claimed to be the first in the UK to offer a new system ...
Regional expansion
AMG has recently opened a new regional office just outside Cannock to accommodate its expansion in t...
Appointment at Zurich
Zurich Municipal has made Andrew Jepp head of local government. In his new role, Mr Jepp will be res...
Bomb scares highlight lack of terror cover
A car bomb scare on Haymarket in central London, which forced Post's publisher to close its head off...
New solicitors' code will reduce claims, says Zurich
Zurich believes the introduction of new risk-management rules for solicitors could help reduce negli...
Staff snub Homeserve relocation plans
Homeserve Property Repairs has admitted its entire Chiswick-based call centre team has accepted a re...
RSA points to further outsourcing deals ahead
Royal and Sun Alliance's second claims outsourcing deal in a month is likely to be repeated, but the...
Biba warns FSA over its latest retail review
Brokers have told the Financial Services Association not to apply its proposed retail investment dis...
Appointment at IFS School of Finance
The IFS School of Finance, an educational charity offering finance-related qualifications, has appoi...
Appointment at Questgates
Greg Laker, Ross Macpherson and Alistair Steward have been appointed to the board of Questgates. In ...
Collision system piloted
A new version of the Glassmatix collision-repair estimating system will be launched in the fourth qu...
Heath Lambert loses staff to broking rival
Lloyd's broker Thompson Heath and Bond has poached seven employees from Heath Lambert with the goal ...
Illium loses underwriter
It is unclear whether Lloyd's insurer Illium will replace active underwriter Denis Burniston, after ...
Angel to provide D&O
Angel Underwriting has announced that it will be providing directors' and officers' and professional...
Time running out
Following on from the success of Post's inaugural Loss-Adjusting Supplement in 2006, we are once aga...
Fundraising day moved
The insurance charities has announced its annual fundraising day will move next year to the third Fr...
Independent trial: A sketch from Southwark Crown Court
The prosecution's case against Indie's former directors turned to events in the final months of the ...
IUA confident of success
A first wave of London companies will soon confirm their live use of electronic claims files, the In...