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Calling home for success.

Call centre managers expect the number of teleworkers to increase ten-fold, according to a recent survey. Alex Broad explains.

Crisis-busters.

The general insurance market is going to have to become a "crisis alleviator" to improve underwritin...

Change is coming'.

A repair network believes motor insurers are poised to accept the need for fundamental shift in ever...

Aegon's list.

Dutch Insurer Aegon has reached an agreement with the California Department of Insurance over compli...

Burrows to quit.

Peter Burrows, director of UK Commercial at Royal & Sun Alliance, has announced he will be leaving t...

The key is in the detail.

Everyone agrees that insurers need to create innovative products, but what does this mean in practice? Rob Page believes there are many misapprehensions.

Sponsorship fever.

Next year's British Insurance Brokers' Association Conference in Edinburgh is attracting much intere...

Bug is history'.

Accident damage specialist Audatex's managing director Alex Leonard has dismissed concerns over the ...

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