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Pushing the right buttons.

If insurers fail to push policyholders' buttons regarding online claims services, customers will go to providers that do make the best use of the web-enabled technology, believes Jim Douglas.

Appointment at SBJ Group.

Insurance and consulting group SBJ Group has recruited Darren Gregory as the assistant director of S...

Home help for RTA victims.

A new service aimed at insurers and solicitors, which will provide psychological support to claimant...

Life in Merlin.

Insurance solutions provider Rubicon is looking at ways to integrate the Merlin claims handling syst...

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