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PPI investigation uncovers serious complaints handling issues

The Financial Conduct Authority has referred an unnamed firm to its enforcement division following an investigation into payment protection insurance, which found serious problems with complaint handling decisions and communications to customers at the…

Oxford swoops for RFIB team

Oxford Insurance Brokers has hired Dominic Hagger, Duncan Hopegood, Adrian Mortley, Mark Stanbury and Eloise Sanderson in a bid to drive growth in North America.

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