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A wake-up call for insurers.

A recent CRM survey reveals insurers have finally woken up to the advantages of customer relationship management though accept they could be still more forward-thinking. Alison Empson explains the results.

CII online testing.

The Chartered Insurance Institute has unveiled two new online initiatives. The first is an examinati...

Skills lack in South.

One in five firms in the south and south-west of England have insurance skills shortages, according ...

General Insurer of the Year

Zurich's strategy of daring to be innovative and building partnerships with brokers has allowed the insurer to beat its own business targets. Jonathan Swift explains how.

Indie concerns.

While I sympathise with policyholders caught up in the Independent fiasco, I feel the media, politic...

Congratulations ...

All the work involved in submitting the entries - and judging them - comes to fruition in another gli...

Halifax/RSA deal.

The Halifax has quashed speculation that it is to move its household underwriting in-house after ann...

Commercial Lines Broker of the Year

RK Harrison has been going for growth in a big way since its management buy-out two years ago, fuelled by the launch of a series of specialist commercial services. Diane Smyth reports.

The Technology Award

Chubb has built its own computerised system that can turn out bespoke policy documents in any language. Efficiency has been boosted and costs cut, writes Richard Adams.

ABI code denial.

The Association of British Insurers has hit out at accusations that its motor claims code is not work...

Claims Team of the Year

A slick performance by Halifax staff after last autumn's floods brought speedy resolution of claims and a fall in the number of complaints from customers. Lynn Rouse explains how it was done.

GAB set to lose RSA account.

Loss adjuster GAB Robins could lose an account, thought to be worth £800,000, following the transfer ...

Groupama training.

Groupama Commercial Insurances is to extend its training expertise and course facilities to its pref...

Bupa fights to protect name.

Private medical insurance provider Bupa confirmed this week that it has become embroiled in an inter...

Penny Black's insurance week.

For anyone who was wondering where loss adjuster GAB Robins got the name for its new internet-based ...

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