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Direct Line reviews panel

Direct Line is close to reaching a decision on the shape of its next loss adjusting panel, in what ...

Oil on troubled waters?

The recent increase in tropical storms and hurricanes has buffeted the oil and gas rig market, with some insurers paying the ultimate price. David Fanning examines what the offshore energy sector is doing to keep the risks to a minimum, while ensuring…

Country Mutual set to swoop

Country Mutual, the insurance broking network of NFU Mutual, has received a major boost to its expa...

Appointment at Unum Provident

Peter Dewis has been promoted to the new role of director of customer care at income protection pro...

A fresh approach to risk

Paul Howard, the Institute of Risk Management's new chairman, talks to Lynn Rouse about his plans to modernise and revitalise the body's educational syllabus and provide wider networking opportunities.

IT's not what you do ...

The effectiveness of IT lies very much in the way it is implemented and call centre technology is a case in point. Roisin Tims looks at ways managers can monitor and evaluate operator performance using IT and beef up customer satisfaction and…

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