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Claims

Time for change?

Phil Bird highlights the continued cultural and philosophical divide between many underwriting and claims teams, and argues that closer working can only benefit the industry as a whole.

Vital ingredient

Despite claims handling being an intrinsic part of every insurer's reputation, Leigh Jackson ponders why the discipline is so under-represented at board level.

An explosive finale

2009 looked like being a quiet year for loss adjusters, writes Leigh Jackson. However, the floods that hit Cumbria over a three-day period at its tail-end have provoked a surge in activity.

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