Claims
Beware the bite
The legal status of settlement agreements reached on behalf of underwriters by loss adjusters is being called into question, writes Ling Ong.
Allianz launches plant machinery guide
Insurer produces online guide for brokers.
ECF processing is quicker than paper processing says Markel
ECF efficiency will continue to improve according to Markel.
The great wall of China
Loss adjusters looking to break into the Chinese market still have to surmount significant obstacles, warns Simon Chick.
The right tool for the job
Mediation in disputes has some concrete benefits, including significantly reducing costs, says Leigh Jackson, but forcing parties to use a one-size-fits-all protocol might lead to resentment and the process becoming meaningless.
Threading hisway through
Lured back to Axa with a free reign to improve its customer service reputation, Paul Meehan explains to Mairi MacDonald how he is finding a solution by focusing on the integrity of its policyholders.
Pick of the week
Small adjusters to launch own association; QBE keen to acquire in Europe; Axa exits CHO code to establish own model; Only enters into administration; and Groupama restructure is hailed a success
Marsh extends Green Road partnership to UK clients
Marsh customers to access technology to promote safer driving.
Crawford appoints ex Brit claims boss for Lloyd's charge
President Jeffrey Bowman hails capture of Bob Foster.
Wildfires rage in California
Wildfires have burned 105,000 acres of Californian land near Los Angeles.
Brit unveils new group claims boss
Brit CEO Dane Douetil has recruited a new group claims director from PWC