Claims
Self-service briefing: Satisfaction at stake
If you get self-service right, you will dramatically improve customer satisfaction. That was the claim of Aviva head of online experience Chris Abrathat who noted that when his business moved to this model, he was proud to have an average satisfaction…
Self-service briefing: Aviva online boss warns of "beast" awakening
By moving to a self-service model, insurers must prepare themselves for "awakening the beast".
Handling model overhaul could save millions
The insurance industry could save at least £180m a year in property claims if the current model undergoes an overhaul, according to Isis commercial director Cris Bellamy.
Vericlaim targets turnover of £7m in first trading year
Vericlaim UK has targeted a turnover of £7m in its first year of trading, following a formal launch this week.
North of the Border - The language of legislation
In the December decision of Morrison Sports & Others v Scottish Power, the Inner House of the Court of Session cannot be said to have sparked any controversy.
WNS breaks into national broker market
WNS Assistance is to target the UK broker market after winning an outsourcing deal with Bluefin to manage its personal lines motor claims.
Insurers stress fraud action
Insurers have stressed the need for decisive action against fraudsters in the civil courts after seven major insurers won £300 000 in damages from 57 members of a 'crash for cash' fraud ring.
Merlin refinancing deal struck to reduce costs
Loss adjusting and claims management company Merlin Professional Claims Services has agreed a refinancing deal with Royal Bank of Scotland, Bridgepoint and Babson Capital Europe.
One Group appoints Linda Norman
Linda Norman will join the group as group client relationship manager in the new role created to nurture closer links with their industry partners.
Fire - historic buildings: History in the remaking
When a listed or historically important building is caught up in a fire, action taken in the days and hours following are crucial. Stuart Carter warns of the damage caused by delay alone.
Helphire to merge contact centres
Helphire proposes to consolidate its operational resource within two of its existing contact centres in the North East and North West.
Garwyn names new client relationship officer
Specialist liability adjuster Garwyn has appointed Nicola Friar as its new client relationship officer.
Marsh raids Zurich for new energy claims boss
Insurance broker Marsh has appointed Martin Clark as the UK leader of its energy claims team from Zurich Financial Services.
Aviva's new GI boss lambasts UK ambulance-chasing culture
In his first full interview David McMillan tells Post he will take up the issue with the Association of British Insurers.
IAG bullish despite Equity's margins being squeezed in the UK
Australian insurance giant expects to report a half year insurance profit of $488m (1H09: $227m), representing an improved insurance margin of 13.4% (1H09: 6.2%).
Chem-Dry MD steps down at Evander
Mark Taylor to hand over to Andrew Lloyd-Jones this week before leaving the group in March after twenty years with the business.
CIFAS reveals 55% increase in false insurance claims
The UK's fraud prevention service CIFAS has revealed a 9% increase in the overall level of fraud in 2009 compared to 2008.
Environment Agency backs new flood test centre
Simulator aims to recreate the devastating effects of a flood to test products designed to defend homes, businesses and people.
Neste Oil to receive EUR 47.5m from reinsurers
Finnish oil refining company Neste Oil has announced that it will receive 47.5m euros from a syndicate of reinsurers following a fire at a refinery in April 2008
Neste Oil to receive EUR 47.5m from reinsurers
Finnish oil refining company Neste Oil has announced that it will receive 47.5m euros from a syndicate of reinsurers following a fire at a refinery in April 2008
Claims firm becomes Biba associate member
Nicholas Balcombe said his firm would bring Biba members highly skilled negotiation and claims management skills.
Insurers given access to escape of water and accidental/malicious damage models
Experian has launched three new Perils models, providing insurance companies with greater insight into a household's level of exposure to escape of water, malicious damage and accidental damage.