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Claims

Cyber threat or opportunity?

Data loss and data theft are real risks for insurers — but could they also be an opportunity? Patrick Hill reports.

Don't just stand there, do something

Dr Manda Holmshaw examines why critical incident debriefing may be the wrong approach to meet the needs of emotionally distressed people after a major disaster.

Calm on the surface

Although 2009 may have seemed a relatively quiet year in the insurance legal arena, Lynn Rouse reports that furious paddling has been underway, with change around the corner.

Better,faster,stronger

The Lloyd's market is seeking to further enhance and modernise its processes with a claims transformation project. David McCarthy considers the proposed reforms, the pilot scheme about to commence and their potential impact.

Delivering the message

There remains a general reluctance by police forces to handle individual insurance fraud cases, but there must be deterrents such as custodial sentences and heavy fines if insurers are to change the view that they are an easy touch, writes Tom Scott.

Lloyd's of London building
Play the long game

Despite the economic troubles of 2009, Lloyd's and the London market still had a fairly successful, if cautious, year. Mairi MacDonald takes a look back at the past 12 months.

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