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Claims

Plaques bill has second reading

Labour MP Andrew Dismore has described his private members bill - Damages (Asbestos-Related Conditions)(No.2) Bill - which aims to overturn the House of Lords ruling that pleural plaques are not compensatable, as “modest”.

LMA and technology

This is a year in which the London Market will make a concerted push in implementing further market reform and embracing technology, especially regarding the second phase of electronic claims handling being brought in. Richard Garnett, managing director…

Diabetes & Dangerous driving: Motor functions

With the number of people in the UK being diagnosed with diabetes increasing dramatically, Ian Bridge says insurers should alert their motor customers to be more aware of the legal implications.

Postbox: No standard LEI outside the UK

Paul Asplin, chief executive officer of DAS Group makes some pertinent points in his recent letter ('European legal insurance model can work in UK', www.postonline.co.uk/1587832) but they may give the impression that there is a standard legal expenses…

View from the Top: The money-go-round

I've had a go, on the back of a large envelope, at breaking down where the money goes that Mr Customer spends on his motor insurance. Just what happens to a typical £400 premium?

Self-service briefing: Satisfaction at stake

If you get self-service right, you will dramatically improve customer satisfaction. That was the claim of Aviva head of online experience Chris Abrathat who noted that when his business moved to this model, he was proud to have an average satisfaction…

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