Claims
RSA wins subrogation case while Allianz fears motor premium hike
RSA has won a High Court battle defending its policy of adding up to 25% to motor repair bills passed on to rival insurers through subrogation, much to the disappointment of Allianz and Provident Insurance, which were involved in the litigation and…
Mobile phone insurance 'unnecessary', says Virgin Media survey
Virgin Media director of mobile Jamie Heywood has challenged the mobile industry to highlight the importance of insurance following a "shocking" survey which found that 72% of those polled are not insuring their phones.
BGL invests £1m in Fusion service centre technology
Fusion Contact Centre Services, part of the BGL Group, is to spend £1m enhancing its technology platform.
Middle East guest blog: Oops! Am I insured?
Recently I came across a very interesting blog on medical insurance. The main point the blogger wanted to drive home is that one shouldn’t purchase insurance after a loss happens.
Churchill profit jumps 246% to £77.6m
Direct Line Group-owned Churchill Insurance posted £77.6m profit in 2011, a vast improvement on the 2010 £53.3m loss, while personal motor premiums fell by £1bn.
Telematics: the data challenges
The gender ruling is only six months from enforcement, and Catherine Barton asks whether telematics and its data capture can be a real solution.
Your say: The loss of loss adjusters
In the immortal words of George Harrison, "All things must pass." Loss adjusters included, says Dr Paul Greenaway.
Property claims: Insurers must prepare evidence for court correctly
Fraudsters are wriggling out of criminal charges because insurers fail to provide courts with the necessary evidence, a legal expert has warned.
Property claims: Business Sprinkler Alliance praises Wales for new law
Business Sprinkler Alliance chairman Iain Cox has praised the Welsh Assembly's decision to propose legislation ensuring that all new-build homes in the principality are fitted with sprinklers.
Claims bosses urge insurers to develop integrated localised flood response
Flooding in areas of the UK previously considered low risk has led claims bosses to urge insurers to concentrate on developing an integrated localised flood response, while arguments over a collaborative risk transfer solution rumble on.
Market moves: A busy week in recruitment
The insurance industry enjoyed a busy week in recruitment, and brokers were the main movers and shakers as Marsh UK & Ireland welcomed a new chief executive and Giles named a new COO.
Claims Awards 2012: The winners
A full list of the winners and runners up at the 2012 Claims Awards.
Claims Awards 2012: Opening address - Claims Club chairman Jonathan Swift
Introducing the 2012 Claims Awards, Claims Club chairman Jonathan Swift made a point of reminding the attendees how quickly the sector moves, and yet how adaptable companies have been in the face of these challenges.
Whiplash diagnosis: Not just a matter of opinion
Medical experts are not 'hoodwinked' by fraudulent claimants - clinical experience counts, says Donald Fowler.
View from the top: Righting wrongs in the motor market
Legislative change should require the 'non-fault' party to notify the 'at-fault' insurer simultaneously, says David McMillan.
Insurers must prepare evidence for court correctly
Fraudsters are wriggling out of criminal charges because insurers fail to provide courts with the necessary evidence, a legal expert has warned.
Property claims: Long-term fix for UK flood may be a compromise
The expiration of the Statement of Principles has been described as the "end of the temporary sticking plaster" by Zurich property claims director Jon Cawley, who has argued that the solution to flood risk cover is a combination of current industry and…
Property claims: Customers must be educated about escape of water
Insurers should make consumers aware that they have a responsibility to prevent escape of water, rather than assuming that all leakage issues should be handled by their provider.
Property claims: Detailed data sharing a must if 'them and us' attitude to be overcome
Insurers and supply chain managers have been urged to combat the 'them and us' divide by sharing more detailed data and making use of technology.
ABI hits back following industry grilling over riot response
The ABI has moved to defend its members in the face of stinging criticism that the industry has taken too long to pay out on claims originating from riots last August.
Airmic 2012: Reservation of rights model clause to be published
Airmic is to publish a model insurance contract clause to prevent insurers reserving rights on claims without due cause.
MYI's Gillan appointed Insurance Institute of Manchester president
McLarens Young International executive director David Gillan has been named as president of the Insurance Institute of Manchester.
Airmic 2012: Reputation tops risk manager concerns
Almost half of Airmic members view reputational risk as their number one concern, research by the risk managers association has revealed.
Insurers to face 'significant' UK flood losses
The insurance industry is likely to suffer significant costs for affected properties in flooded areas, and household premiums could rise, Deloitte has predicted.