Claims
Pandemic drove 55% increase in average policyholder contact time: Verisk
The coronavirus pandemic has had a bigger impact on claims handling than other natural disasters, with the average time to contact policyholders after a claim up 55% compared to normal levels, a conference heard.
Insurers and FCA butt heads on pandemic spread analysis in BI case
Insurers’ counsel have decried the Financial Conduct Authority’s intention to use the “controversial” Cambridge analysis of Covid-19 spread in its business interruption test case, as representatives warned another trial might be needed to iron out…
Hiscox plots comparison between Sweden and ‘draconian’ UK in BI test case
Hiscox could look to an analysis of the Covid-19 economic impact on Sweden versus the UK, which its counsel said has faced “draconian” lockdown measures, as a defence in the Financial Conduct Authority’s business interruption test case.
Ogden discount rate - Indicative reading time: 30 minutes
A series of CPD knowledge learning opportunities that can be used to accrue reading time. The pass rate is 80%.
Analysis: From tragedy to tragedy – a year of challenges and change for aviation
After a tough year, driven by some of the most costly claims in history, 2020 threatens to change the face of the the aviation industry as the coronavirus pandemic spreads across the globe. Post investigates the impact on aviation insurance.
Insurance Covid-Cast: Insurtech 100 special – 'The Last Word' with Pie Insurance CEO John Swigart and Shift Technology CEO Jeremy Jawish
In the 26th episode of Post and Insurance Age’s video series we gathered together two start-ups featured in the Insurtech 100, to provide the last word on the rankings.
Analysis: Private medical insurance - providing the benefits and managing the risks
As the NHS faces unrelenting pressure to deliver services to patients, this begs the question whether the UK will be able to sustain its funding over the longer term. And while there has been increased reporting of alleged malpractice cases against…
Analysis: Loss adjusters gear up civil unrest pandemic preparations
With Black Lives Matter supporters and far-right activists expected to take to the streets over the weekend and Brexit tensions threatening to resurface this year, loss adjusters say the potential for claims due to civil unrest will largely depend on how…
McLarens buys Crawford's Lloyd Warwick International
McLarens has acquired oil and energy specialist loss adjuster Lloyd Warwick International, previously majority owned by Crawford & Company.
Insurance Covid-Cast: Insurtech 100 special – ' Property/Contents Focus' with Getsafe, Hippo and Urban Jungle
In the 25th episode of Post and Insurance Age’s video series we gathered together a trio of start-ups featured in the Insurtech 100, all of which are focused on the household and property markets.
Blog: Smart telematics - driving the evolution of insurer-customer relationships post Covid-19
While the future is always difficult to predict, it is almost impossible in times of global uncertainty such as these. LeakBot CEO Craig Foster explains for the insurance industry it becomes particularly challenging to rely on what is happening now as an…
Insurers' intent with regards pandemics 'not relevant or admissible', FCA will argue in High Court test case
Insurers’ contentions that wordings in business interruption policies are not designed to and do not provide cover in the event of pandemics will be disputed by the Financial Conduct Authority when it brings a test case before the High Court next month.
In numbers: The FCA’s business interruption insurance test case
Updated: The Financial Conduct Authority has received 105 letters from MPs concerned about business interruption insurance, 51 relating to RSA’s Cottagesure policies, according a representative of the regulator, who revealed several key stats in his…
Brokers flagged concerns to FCA over ‘long-term’ damage to industry due to BI claims handling
Insurers have been accused of mis-steps in claims handling on four counts by brokers, according to a witness statement from Financial Conduct Authority director of general insurance and conduct specialists Matthew Brewis.
Axa, Home & Legacy and Swiss Re discussed how close the insurance sector is to a reality of end-to-end digital claims management
It might have taken longer to impact the back end than the front, but digitalisation is starting to play a larger role in how insurers handle claims.
Industry urged to work together as fears raised whiplash part two will never see 'the light of day'
Trade body urges the industry to continue working together post-Covid as the Ministry of Justice kicks part two of the whiplash reforms “into the longest of long grass.”
MoJ defends decision to drop ADR from whiplash portal
The Ministry of Justice has defended its decision to remove alternative dispute resolution from the incoming whiplash portal having received criticism from claimant lawyers over the move.
Blog: Eight steps to keeping climate change insurable
The effects of climate change, such as rising sea levels and above-average temperatures, have long been apparent, however Swiss Re’s CEO, Tava Madzinga argues the resulting risk landscape is now more dynamic than ever.
Covid-19 Resilience Survey 2: Two-thirds of insurance staff are not keen to return to the office, while 90% are anxious about using public transport
The majority of insurance staff feel worried or anxious about a return to the office environment, while 90% of those surveyed had major concerns about using public transport to get there a survey by Post has found.
NI Assembly committee rails against insurer Covid-19 BI payouts as ABI grilled
There is a “real perception of intransigence from the insurance industry … [and] lack of willingness to engage and support business” during the coronavirus pandemic, according to Caoimhe Archibald, chair of the Northern Ireland Assembly’s Economy…
Insurance Covid-Cast: Insurtech 100 special – 'Claims Focus' with Floodflash, Snapsheet and Tractable
In the 22nd episode of Post and Insurance Age’s video series we gathered together a trio of start-ups featured in the Insurtech 100, all of which are focused on using the latest technology to make the claims experience smoother and more transparent using…
Motor Mouth Podcast 12: Motor insurance – the coronavirus’s impact on insurers
Insurance Post’s content director Jonathan Swift interviews Paul Baxter, managing director of Marmalade, to get his views and experiences of the last few months and what the major challenges will be for motor insurers in the future.
Analysis: Garage closures pile pressure on credit hire relations
Insurers and credit-hire organisations are working together to mitigate the rising costs of credit hire caused by delays in repair and extended hire issues related to Covid-19.
HAG issues £52m claim against Hiscox as its lawyers draw up dentists' claim against QBE
The Hiscox Action Group has issued a £52m claim against Hiscox for unpaid business interruption claims related to losses incurred during the coronavirus lockdown.