Claims
Hiscox appoints new claims chiefs
Insurer names new head of UK and London market claims
Co-op considering resillient repairs to combat flood claims
Head of home insurance James Hillon said insurers have a duty to take "lead role" to reduce claims costs.
Unenviable positions
Brokers must keep up-to-date of the latest developments in the insurance market to be in the best position to obtain the most suitable cover for clients, argue Andrew Blair and Joanne Whyld.
Getting away with it
The recession has meant brokers are now spending more time challenging insurers on their customers' claims, but some see the current environment as a good opportunity to add value, as Ana Paula Nacif reports.
Criminal costs
The erosion of costs recovery in criminal cases could have profound effects, even to the extent of innocent parties pleading guilty to avoid substantial legal bills. Mark Skinner and Luke Blackburn detail developments.
At a total loss
Total loss management can cause headaches for claims handlers and policyholders alike. David Patten reflects on customer confrontations, insurer answers and whether there is a better way.
Going under
The method a company chooses to tackle its financial difficulties can influence whether the company survives, and what form that survival takes. Louise Butcher examines the implications this could have for business interruption insurers in light of the…
About turn
As the traditional end to the North Atlantic hurricane season draws to a close, Ralph Savage reflects on a year in which certain markets did an about-face and turned their backs on each other.
Time bandit
With the detail out this month on the new streamlined process for settling motor personal injury claims, Amy Ellis details continuing concerns and asks just how much time and money will be saved.
Stop the clock
Delays in decisions over pleural plaques compensation continue, after the judge hearing the judicial review in Scotland retired to consider the case. Lynn Rouse details the frustrations and negotiations underpinning the politics of asbestos claims.
Pick of the week
Quinn in High Court, Heath wins major contract, Zurich-owned broker buys and Lloyd's broker in MBO
Union welcomes PMQ plaques debate
UCATT calls for reintatement of right to compensation in wake of Gordon Brown's comments
LEIG concerned at defamation proceedings insurance changes
Changes to insurance of proceedings ‘introduce great uncertainty’
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Claims Club Annual Conference
Video interviews with leading insurance industry claims managers from last week's Claims Club Annual Conference.
The power to act?
Martin Richell reports on the lack of regulatory consistency in contamination cases and confusion over cover for clean-up.
Fast track to asbestos claim settlements
Question marks still hang over pleural plaques compensation and the correct trigger for employers' liability policies, but what are the wider political, process and funding issues affecting asbestos claims? Lynn Rouse reports.