Claims
Claims Awards 2012: The winners
A full list of the winners and runners up at the 2012 Claims Awards.
Claims Awards 2012: Opening address - Claims Club chairman Jonathan Swift
Introducing the 2012 Claims Awards, Claims Club chairman Jonathan Swift made a point of reminding the attendees how quickly the sector moves, and yet how adaptable companies have been in the face of these challenges.
Whiplash diagnosis: Not just a matter of opinion
Medical experts are not 'hoodwinked' by fraudulent claimants - clinical experience counts, says Donald Fowler.
View from the top: Righting wrongs in the motor market
Legislative change should require the 'non-fault' party to notify the 'at-fault' insurer simultaneously, says David McMillan.
Insurers must prepare evidence for court correctly
Fraudsters are wriggling out of criminal charges because insurers fail to provide courts with the necessary evidence, a legal expert has warned.
Property claims: Long-term fix for UK flood may be a compromise
The expiration of the Statement of Principles has been described as the "end of the temporary sticking plaster" by Zurich property claims director Jon Cawley, who has argued that the solution to flood risk cover is a combination of current industry and…
Property claims: Customers must be educated about escape of water
Insurers should make consumers aware that they have a responsibility to prevent escape of water, rather than assuming that all leakage issues should be handled by their provider.
Property claims: Detailed data sharing a must if 'them and us' attitude to be overcome
Insurers and supply chain managers have been urged to combat the 'them and us' divide by sharing more detailed data and making use of technology.
ABI hits back following industry grilling over riot response
The ABI has moved to defend its members in the face of stinging criticism that the industry has taken too long to pay out on claims originating from riots last August.
Airmic 2012: Reservation of rights model clause to be published
Airmic is to publish a model insurance contract clause to prevent insurers reserving rights on claims without due cause.
MYI's Gillan appointed Insurance Institute of Manchester president
McLarens Young International executive director David Gillan has been named as president of the Insurance Institute of Manchester.
Airmic 2012: Reputation tops risk manager concerns
Almost half of Airmic members view reputational risk as their number one concern, research by the risk managers association has revealed.
Insurers to face 'significant' UK flood losses
The insurance industry is likely to suffer significant costs for affected properties in flooded areas, and household premiums could rise, Deloitte has predicted.
ILAA and CILA reconcile over training techniques
Bosses at the Chartered Institute of Loss Adjusters and the Independent Loss Adjusters Association have vowed to "build bridges" with a view to sharing training and education initiatives.
Broker Focus: Fraud - First line of defence
Insurers are often called to bear arms in the battle against fraud, but should brokers be doing more to defend the industry?
CHOs slam decision to refer motor market to Competition Commission
Credit hire operators have called for resources to be redirected to improving the Association of British Insurers-backed general terms of agreement rather than towards an investigation by the Competition Commission into the "dysfunctional" motor…
Telematics: Ready for the mainstream?
Telematics remains in its infancy, but many in the industry have high hopes for its growth. But is the technology ready to make the leap into the mainstream?
Interview: Airmic's Nicholas Bailey - Ready for the handover
After 15 years with Airmic, Nicholas Bailey is poised to become the new chairman, but how will he tackle buyers' concerns during his time in the hot seat?
LIC investigated over Rs10m death benefit scam
The Life Insurance Corporation of India is being investigated for alleged "serious financial irregularities" in a scheme designed to provide insurance for the country's rural poor.
Member governments renew catastrophe insurance policy with Caribbean risk pool
All 16 member governments of the Caribbean Catastrophe Risk Insurance Facility will renew their hurricane and earthquake insurance for 2012 to 2013.
Allianz issues top tips on keeping property safe during Jubilee weekend
Allianz Retail is advising brokers and customers on how to make sure their possessions and properties are secure during the Jubilee festivities.
Tenth of Brits clueless about home insurance cover, says L&G
Almost one in 10 people in the UK do not know what is covered by their home contents and building insurance policies.
Carmichaels rebranded as Argent
Specialist property adjuster Carmichaels has been rebranded as Argent Property Adjusters as part of parent company Parabis Group's integration of its loss adjusting businesses.
Apil applauds investigation into motor insurers' "grubby practices"
The Association of Personal Injury Lawyers has claimed that motor insurers have "finally been caught with their hands in the cookie jar" following the Office of Fair Trading decision to refer the sector to the Competition Commission.