Claims
BIA 2012: The Customer Care Award
Winner: Hiscox Responding to customer feedback, Hiscox has bucked the trend by bringing critical services back in-house, resulting in customer satisfaction reaching new highs, writes Mairi MacDonald.
Aria Assistance teams up with Ageas and Aviva on emergency help products
The newly-independent Europ Assistance team Aria Assistance is working with a host of major insurers providing policyholders with commercial and personal lines emergency services.
Brokers surprised as US firm adds fracking to 'prohibited risks'
US insurer Nationwide Mutual Insurance Company has become the first major insurance company to confirm that it will not cover damage related to hydraulic fracturing.
Thousands of homes evacuated after floods in Japan
Homes suffered substantial damage on Wednesday after intense rainfall caused flash flooding, burst river banks and landslides in the south west region.
H1 natural catastrophe losses $70bn less than in 2011
Insured losses from natural catastrophes were approximately $12bn in the first six months of 2012, significantly less than the $82bn in the first half of 2011.
Stormy weather causes £35m worth of vehicle damage
Two weeks of severe weather has caused £35m worth of damage to vehicles.
Telematics sales increase 'fivefold'
Telematics insurance sales have increased fivefold in the past two years and are set to snowball to around 500 000 in the next two years.
Aviva faces £40m flood bill
This summer's floods could cost three major household insurers almost £70m in the first half of the year, according to analysts.
Telematics could deliver an 'Olympic-sized' saving to UK economy
Coverbox has urged the government to encourage take-up of telematics among drivers.
Clyde & Co to open Libya office
Law firm Clyde & Co is opening an office in Tripoli, which will be the firm's fifth in the Middle East and North Africa region.
Application fraud: Slow steps in an industry-wide challenge
Brokers champion the idea of tackling fraud at the application stage, but what are they actually doing about it?
Market moves: Another busy week for insurers
This week, once again, belonged to insurers, with a number of firms making significant management changes. While Aviva stole the limelight with another reshuffle, Zurich quietly added a new CEO and Mitsui Sumitomo at Lloyd's rejigged its risk management…
Claims Update: Voice loss - Straining to be heard
Epidemiological research on voice disorders produces interesting results for call centre training. In a 2011 article in Post, Beachcroft highlighted the growing hazard posed by occupational voice loss among call centre workers.
Your say: Third-party injury spike is old news
An 18% increase in the proportion of third-party accidents involving bodily injury from 2010 to 2011, as identified by the Institute and Faculty of Actuaries' 2012 report on third-party motor claims and periodic payment orders, is indeed, as the…
Weather claims to hit £750m as industry waits for SoP announcement
The insurance industry is hopeful that the government will finally release details of the flood risk model that will replace the Statement of Principles before its summer recess next week.
Expert analysis: The return of motor madness
The push for volume in motor has started again, with a fall in rates for a fourth consecutive quarter, while home is proving more resilient, says Tom Cooper.
Insurer flood debate at "advanced stage" with Defra
The Association of British Insurers is in "advanced stages" of discussions with the government to find a replacement for the statement of principles, which ensures that homeowners in flood-risk areas are able to get insurance, when it expires in July…
Keoghs appoints eight partners
Keoghs has appointed eight new partners, taking the total to 66.
Flood defences need £20m boost in next 20 years, report finds
The government has been urged to invest £20m in flood defences after a report found that four times as many properties could be at risk of flooding in the next 20 years if no action is taken to prepare for climate change.
Flash flood hits Calderdale in Yorkshire
A West Yorkshire bridge was flooded for a second time on Monday.
'Unsettled' weather not over, RMS warns
The industry has been told to brace itself for further wet weather after a weekend of rain affected festivals and the Silverstone racing event in Northamptonshire.
IFB to share data with local councils in new pilot
The Insurance Fraud Bureau has signed a new intelligence sharing agreement with local authorities' National Anti-Fraud Network Data & Intelligence Services.
Metal theft costs councils £5m, research reveals
Nine in 10 councils have been affected by soaring scrap metal thefts in the past three years, costing them £4.6m in 2010/2011.
Quindell to post £45m turnover
Outsourcing and technology firm Quindell is expected to report turnover of £45m for the six months ending 30 June in line with market expectations.