Cila’s John Bissell on the future of loss adjusting

Trade Voice: John Bissell, executive director of the Chartered Institute of Loss Adjusters, says the loss adjusting profession needs to balance technological development with technical skill and the human touch.

Trade Voice: John Bissell, executive director of the Chartered Institute of Loss Adjusters, says the loss adjusting profession needs to balance technological development with technical skill and the human touch.

The Chartered Institute of Loss Adjusters exists to support the professional development of loss adjusters and more generally promote the delivery of fair and speedy claims outcomes, thereby ensuring

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Q&A: James Nicholson, Zurich

James Nicholson, chief claims officer of Zurich UK, shares how the provider plans to do more retail and mid-market business and how it uses artificial intelligence to handle claims.

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