Insurance firm director jailed for 31 false claims and Manchester Arena terror attack fraud


The director of an insurance firm has been jailed for two years after she claimed her daughter had been injured in the 22 May Manchester Arena terror attack.

Susan Pain, 51, of Shakespeare Avenue in Kirkby, claimed her daughter “Sophie” had been seriously injured in the attack and needed two operations.

However, when Axa carried out checks it was unable to find a victim who shared her daughter’s name.

When Axa checked Pain’s claims history, it found that she had been making false claims for a number of years, costing it £139,834.

Between March 2010 and July 2017, Pain submitted 31 fraudulent claims through brokerage Medical Money Management, where she was a director.

Pain made some false claims in the names of friends and family. She informed them that the money was a bonus from work and she would get a tax advantage if they received the transfers or cheques instead.

Neither they nor Medical Money Management were aware of Pain’s fraudulent activity.

By the time she was caught, Pain had been with the firm for 34 years and was making a take home salary of £2,500 a month.

Henry Pepper from the Crown Prosecution Service, said: “These offences were investigated by the City of London Police who worked closely with the CPS.

“Faced with the weight of evidence against her, Susan Pain accepted she had been breaking the law for seven years.

“The prison sentence is a reflection of the seriousness of her crimes. The CPS has also applied to the court to recover the money she stole.”

Pain pleaded guilty to two counts of fraud at a hearing on 21 August at Liverpool/Knowsley Magistrates Court. The CPS  has applied to Liverpool Crown Court to recover the stolen funds from Pain under the Proceeds of Crime Act.

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