Hundreds of customers have been unable to secure premium finance after the UK’s largest provider saw its services go offline following a “cyber incident”.
Premium Credit has been investigating the incident since Sunday, during which time its online services have been unavailable. Dozens of customers have taken to social media to vent their frustration.
A spokesperson for the company said: “Our forensic investigation into the incident is ongoing and we believe that all customer data remains safe and secure.”
Insurance brokers said the lack of service has created a backlog of renewals and new business.
Keir Cox, senior underwriter at Purbeck Insurance said: “We’re unable to service our clients at the moment. It’s a massive inconvenience.
“We’ve got a backlog that is building up on all fronts: normal servicing issues, processing new business, adjustments and renewals. The longer it goes on the bigger the cost impact will be.”
The Premium Credit spokesman said customers will not be disadvantaged as a result of the service outage.
The spokesman added: “We are committed to doing the right thing, and not disadvantage any customer as a result of the incident. We have communicated that any payment that is delayed as a result of the outage will not be treated as a default and will not incur a default charge.”
Several people complained that they were unable to reach a customer call centre agent. However a Premium Credit said a tweet from its own social media account saying that phone lines were down was “incorrect”.
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